Customer Service Information Specialist 3
Division of Medical Assistance and Health Services
04.1990 - Current
- Process faxed/mailed SSA referrals. Performs required computer search in a timely manner. Contact SSA for additional information. Issue initial or replacement Emergency Service letters.
- Prepare copies/ folders for filing.
- Maintained records by documenting system changes and revisions.
- Assist with daily Team calls, handling inquiries including provider’s/beneficiaries issues/complaints in an accurately, timely and professional manner.
- Achieved beneficiaries confidence by keeping information confidential.
