Summary
Overview
Work History
Education
Skills
Timeline
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Helen Brownlee

custodial supervisor at SSC florence
San Tan Valley,AZ

Summary

Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems. Results-oriented business leader with more than 10 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.

Overview

2
2
years of professional experience

Work History

Supervisor of Operations

SSC
San Tan Valley, AZ
08.2021 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Identified individual employee's unique work styles and adapted management methods.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
  • Identified procedure or process changes required to improve performance and productivity
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
  • Managed over 50 persons of all ages and backgrounds

Housekeeping Attendant

Comfort Inn & Suites
Leesville, LA
05.2020 - 04.2021
  • Kept building entryway glass clean and polished for professional presentation.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Responded to requests from patrons for linens and toiletries.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Delivered and retrieved items on loan to guests such as ironing boards, cots and irons.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
  • Managed crew of 15 men and women

Education

Associate of Arts - Earl Childhood Development

Tidewater Community College
Norfolk, VA
05.2002

Skills

  • Focus and Follow-Through
  • Operation Monitoring
  • Staff Management
  • Workflow Optimization
  • Planning and Implementation
  • Problem Anticipation and Resolution
  • Performance Monitoring and Evaluation
  • Staff Training
  • Customer Service
  • Team Leadership
  • Client Relations
  • Employee Motivation
  • Lead Support Skills

Timeline

Supervisor of Operations

SSC
08.2021 - Current

Housekeeping Attendant

Comfort Inn & Suites
05.2020 - 04.2021

Associate of Arts - Earl Childhood Development

Tidewater Community College

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Helen Brownleecustodial supervisor at SSC florence