Helen Burns

Use computers for various applications, such as database management or word processing. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases.
Complete forms in accordance with company procedures. Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors. Locate and attach appropriate files to incoming correspondence requiring replies. Provide services to customers, such as order placement or account information. Conduct searches to find needed information, using such sources as the Internet. Process Veterans Administration, Pediatric, and other outside hospital referrals.

Answered and quickly redirected up calls to necessary personnel.
Answered and managed incoming and outgoing calls while recording accurate messages. Screened all visitors and directed them to the correct area or patient rooms. Maintained accurate records of patient care, condition, progress and concerns. Responded appropriately to the physical, emotional and developmental needs
of patients. Maintained a clean, healthy and safe environment.
Performed clerical duties, such as word processing, data entry, answering phones and filing. Answered patient calls for care and feeding. Reported any unusual circumstances in the patients' condition or environment. Provided a comforting and soothing environment. Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patient's clothing and bedside tables/equipment. Took advantage of opportunities for continuing education, quality assurance and performance improvement activities. Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.

Maintained necessary level of communications between shifts.
Responsible for achieving production requirements. Made sure that products were produced on time and are of good quality.