Summary
Overview
Work History
Education
Skills
Timeline
Generic

Helen Byrne

Scranton,PA

Summary

Goal driven, motivated individual with strong work ethic and working independently. Meticulous and detail-oriented with excellent observational, organizational and communication skills.

Overview

16
16
years of professional experience

Work History

Student

Montgomery County Community College
09.2020 - Current

I am currently a student enrolled as an Information Technology major. I have also homeschooled my 2 children tand cared for an ailing relative.

Telecom Expense Auditor

ConvergeOne
10.2007 - 12.2019
  • Generated 1.2 million in savings for federal law enforcement client.
  • Perform complex analysis to validate inventory, identify discrepancies and opportunity for savings .
  • Negotiated and managed contract lifecycles: billing accuracy, renewal terms, termination liabilities.
  • Initiated and resolved billing disputes.
  • Approved and processed invoice payments.

Project Manager

ConvergeOne
10.2007 - 12.2019
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Oversaw carrier services implementation for various projects: UCaaS, SIP, MPLS, SD WAN, DIA, Frame Relay, PRI, BRI, pots lines, porting.

Education

Information Technology

Montgomery County Community College
Blue Bell, PA

Skills

  • Excellent Attention to Detail
  • Customer Relationship Management
  • Project Planning
  • Microsoft Office
  • Cross-Functional Collaboration

Timeline

Student

Montgomery County Community College
09.2020 - Current

Telecom Expense Auditor

ConvergeOne
10.2007 - 12.2019

Project Manager

ConvergeOne
10.2007 - 12.2019

Information Technology

Montgomery County Community College
Helen Byrne