Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Timeline
Generic

Helen Campbell

Zanesville,Ohio

Summary

Seasoned Fraud Specialist and Store Manager with a proven track record in fraud prevention and customer service excellence, notably at JPMorgan Chase. Skilled in investigative techniques and fostering positive customer interactions, I have significantly reduced fraud incidents by 30%. Expert in banking operations and adept at leading teams to achieve operational efficiency and customer satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Fraud Specialist

JPMorgan Chase
Westerville, OH
03.2024 - Current
  • Investigated and analyzed complex financial transactions for evidence of fraud.
  • Reviewed customer accounts, documents and electronic records for suspicious activities.
  • Maintained an up-to-date knowledge of relevant laws, regulations, industry practices and best practices relating to fraud prevention.
  • Ensured compliance with all applicable laws, regulations, standards and guidelines pertaining to anti-fraud efforts.
  • Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
  • Served as primary contact for fraud claim inquiries.
  • Maintained up-to-date knowledge of fraud trends, techniques, and regulatory requirements affecting the industry.

Discover Financial Services
Columbus, Ohio
05.2021 - 01.2024
  • Managing accounts: Opening, maintaining, and adjusting credit card accounts.
  • Processing payments: Handling debits to accounts for autopayments, balance transfers, and payments reconciliations.
  • Maintaining knowledge: Staying up to date with industry practices, laws, and regulations.
  • Ensuring quality service: Overseeing customer service, responding to inquiries, and interpreting policies and procedures.
  • Assisted in troubleshooting technology issues.

Store Management

FinishLine and Finishline Mac's
Columbus, Ohio
06.2013 - 05.2021
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Evaluated store performance and incorporated feedback to implement improvement plans.

Sandwich Artist, Asst Manager

Subway
Zanesville and Columbus, Ohio
04.2012 - 06.2020
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Assisted with kitchen preparation during peak times as needed.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Trained new employees to perform duties.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Delegated work to staff, setting priorities and goals.
  • Inspected dining and serving areas for cleanliness and proper setup.

Education

High School Diploma -

Zanesville High
Zanesville, Ohio
05-2010

Some College (No Degree) - Computer Science

Columbus State
Columbus, Ohio

Skills

  • Cash handling
  • Customer service
  • Order taking
  • Banking operations
  • Fraud prevention
  • Investigation techniques
  • Fraud patterns
  • Telephone and email etiquette
  • Account information review
  • Investigative techniques
  • Ethical standards
  • Service delivery support
  • Verbal and written communication
  • Food and beverage knowledge
  • Supply replenishment
  • Cost computation
  • Meal and beverage serving
  • Payment processing
  • Order relaying
  • Dish cleaning
  • Drink preparation
  • Station cleaning and arrangement
  • Food preparation
  • Container filling

Certification

  • Six Sigma - Green Belt, 07/18/22, CFC7EA4A, Aveda Business Institute
  • Six Sigma - Yellow Belt, 10/26/22, 4373-25425025, Aveda Business Institute
  • Six Sigma - White Belt, 07/18/22, 3wm9ak0131, Aveda Business Institute

Affiliations

  • Volunteer for the Special Olympics in Ohio
  • Thrive round table

Accomplishments

  • assisted in helping teammates
  • Awards for volunteering
  • being recolonized for staying a top performer

Timeline

Fraud Specialist

JPMorgan Chase
03.2024 - Current

Discover Financial Services
05.2021 - 01.2024

Store Management

FinishLine and Finishline Mac's
06.2013 - 05.2021

Sandwich Artist, Asst Manager

Subway
04.2012 - 06.2020

High School Diploma -

Zanesville High

Some College (No Degree) - Computer Science

Columbus State

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Helen Campbell