Helen Chandra
Oakland,CA
Summary
Motivated professional with years of experience facilitating a busy restaurant environment's operation. Customer-driven, aiming to provide quality service while working alongside fellow teammates. Focused on setting high expectations and raising service standards.
Overview
7
7
years of professional experience
Work History
Service Manager
Perle
Oakland, CA
03.2020 - 04.2025
- Assigned seating arrangements, with consideration for customer requests, turn times, and the dining floor plan.
- Communicated with the kitchen staff regarding customer feedback or complaints.
- Resolved customer complaints in a professional manner while maintaining a positive attitude toward guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Attentive to the service staff during peak hours, creating room to assist on the dining floor.
- Monitored the dining room area regularly for cleanliness, adherence to safety standards, and beautification.
- Oversaw the recruitment, hiring, onboarding, training, and evaluation of employees for the FOH.
- Coached team members on sanitation processes, standards of service, and menu and beverage education.
- Completed thorough opening, closing, and functions to maintain operational standards each day.
Server
Kokkari Restaurant
San Francisco, CA
11.2017 - 03.2020
- Knowledge of Greek cuisine and wine, with a focal point on the regions of Crete and Samos.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties, such as setting up the dining area and restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies, or special requests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials.
- Stocked service areas with supplies during slow periods.
- Brought wine selections to tables with appropriate glasses, and poured for customers.
Education
Bachelor of Arts - Communications
San Francisco State University
San Francisco, CA05-2009
Skills
- POS: Aloha, Toast, and Square
- Attention to detail
- Adaptability and flexibility
- High-volume dining
- Training and onboarding
- Customer engagement
- Seating arrangements
- Reservation management
- Dining room inspection
- Employee training
- Menu knowledge
- Food and beverage pairings
Timeline
Service Manager
Perle
03.2020 - 04.2025
Server
Kokkari Restaurant
11.2017 - 03.2020
Bachelor of Arts - Communications
San Francisco State University
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