HELEN CHÁVEZ PERALTA
Santa Ana,República Dominicana
Summary
Soy un joven que me encanta conocer gente de todo el mundo, conocer sus cultura y enseñar la mía. Mientras trabajaba en una escuela como secretaria, solía Trabajar con diferentes tipos de personas, y fue bueno porque obtuve muchas experiencias. Estas experiencias me ayudan a interesarme profundamente en mi campo de estudio, he trabajado como representante de servicio al cliente, como representante de venta, también e sido lider de grupos de niños en campamento, he trabajado como limpieza de hoteles apartamento, a la verdad ve tenido mucha experiencia, solo me gusta ser muy responsable y trabajadora en lo que sea digno. estoy seguro que puede ser una experiencia satisfactoria e inolvidable.
Overview
5
5
years of professional experience
Work History
Analista De Operacion
Vincent Huang & Associates
02.2023 - 03.2025
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Enhanced customer engagement by analyzing behavior patterns and suggesting targeted marketing strategies.
Representante De Servicio al Cliente
H2O Wirresless
04.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Host De Restaurante
Applebee's Restuarant
06.2020 - 12.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Universidad Autónoma - Lenguajes modernos
Universidad Autónoma
Santo Domingo01.2022
Certificado - Maestra
Mecyt
Santo Domingo11.2019
Graduate Certificate - Servicio Al Cliente
Infotep
República Dominicana 08.2019
Skills
- Secretaria
- Asistencia
- Ayuda a las personas
- Microsoft Office
- Word
- Servicio al cliente
- Limpieza
- Ventas
- Restaurante
- Hoteles
Personal Information
Date of Birth: 09/19/99
Languages
Español
Native or Bilingual
Ingles
Full Professional
Timeline
Analista De Operacion
Vincent Huang & Associates
02.2023 - 03.2025
Representante De Servicio al Cliente
H2O Wirresless
04.2021 - 01.2022
Host De Restaurante
Applebee's Restuarant
06.2020 - 12.2020
Universidad Autónoma - Lenguajes modernos
Universidad Autónoma
Certificado - Maestra
Mecyt
Graduate Certificate - Servicio Al Cliente
Infotep
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