Open To Work
Helen Clemens
Marion,Ohio
Work Preference
Summary
Banking professional specializing in commercial loan and residential mortgage operations with a focus on accurate processing and compliance. Demonstrated success in collaborating with deal teams to streamline loan transactions and enhance client satisfaction. Strong organizational skills and meticulous attention to detail drive consistent quality assurance in all banking activities.
Overview
13
13
years of professional experience
Work History
Commercial Client Service Associate Senior
Huntington National Bank
Columbus, OH
01.2022 - Current
- Process commercial loan bookings through HAWC.
- Process both Asset Finance Services (AFS) and syndicated (ACBS) loan transactions.
- Supported operations and collaborated with Commercial Deal Team and Commercial Loan Services to facilitate seamless loan processing.
- Tracked loan activity and maintained accurate records to ensure compliance and facilitate reporting.
- Identify, research, and resolve documentation to ensure compliance with bank policies.
- Communicate with Deal Team regarding missing documentation, signatures, and outstanding requirements.
- Review legal documentation and maintain quality review.
- Ensure Collateral documentation is properly documented and delivered to Commercial Loan Services.
- Utilize Vision and Exception Tracking reports.
- Process legal and third-party invoices; set up attorneys in Legal Tracker.
Third-Party Mortgage Processor
Huntington National Bank
Columbus, OH
11.2019 - 08.2022
- Supported third-party mortgage broker relationships by reviewing loan applications and preparing disclosures for residential mortgage transactions.
- Ensured completeness, accuracy, and regulatory compliance of loan submissions through thorough review.
- Reviewed Uniform Residential Loan Applications (1003), purchase contracts, mortgage insurance documents, and pre-closing disclosures.
- Acted as a primary liaison between third-party mortgage brokers and Huntington Account Executive and Processor.
- Facilitated communication with brokers during the application and disclosure processes.
- Gained experience with various loan products, including Conventional, FHA, USDA, VA, and Homestyle loans, to enhance product knowledge.
- Ordered Appraisals, ordered FHA Case #'s, reviewed Credit Reports and DU.
- Verified lender fees, broker compensation, closer costs, and title fees for precise loan estimate calculation.
- Verified financial documents for compliance with lending standards and regulations.
- Conducted quality review to ensure compliance with lending regulations and bank policies.
Process Administrator
Huntington National Bank
Columbus, OH
06.2013 - 11.2019
- Conducted quality reviews of mortgage loan files to ensure accuracy and compliance.
- Evaluated Mortgage Loan Officer input on the 1003 for completeness and adherence to company standards, ensuring quality assurance in loan processing.
- Performed quality control, compliance review of multiple products and document processing functions for mortgage operations.
- Completed Initial Disclosure Reviews, including verification of signatures and tax documentation.
- Verified borrower information through review of various documentation.
- Ordered and tracked residential appraisals and printed disclosures, facilitating timely processing of loan applications.
- Managed records and documents to ensure efficient retrieval, supporting streamlined operations.
- Supported operational transition from Unifi to NetOx systems.
- Supervised record and document management processes to maintain organization.
Education
Bachelor of Arts - Political Science, English
Greensboro College
Skills
- HAWC
- Commercial loan processing
- Documentation review
- Compliance analysis
- Quality assurance
- Invoice processing
- Vision
- NetOxygen
- Unifi
- Workday
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Operational support
- Detail orientation
- Issue resolution
- Issue resolution
Timeline
Commercial Client Service Associate Senior
Huntington National Bank
01.2022 - Current
Third-Party Mortgage Processor
Huntington National Bank
11.2019 - 08.2022
Process Administrator
Huntington National Bank
06.2013 - 11.2019
Bachelor of Arts - Political Science, English
Greensboro College