Helen Conaghan Renninger
Chevy Chase,MD
Summary
Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.
Overview
11
11
years of professional experience
Work History
Managing Partner & Founder
The Renn Group
08.2021 - Current
- Founded advisory firm to consult businesses on growth, as well as make angel investments. (Have made 6 modest angel investments in Seed - Series B startups)
- Helped Series B client in B2B2C grow market share by assisting with GTM / expansion plans from Europe to US by creating launch strategic initiatives, specifically in flagship US market NYC.
- Increased revenue by 30% with $0 marketing spend (healthy CAC) by listening to customers and implementing strategic changes to increase engagement and expand customer base with client's company.
Global Partnerships Lead, Policy
Google
01.2021 - 04.2023
- Led global initiatives to improve regulatory environments for YouTube by building partnerships and programs for key political & public figures, creators, and viewers. Managed annual budget of ~$27M (~$9M/mega-region).
- Partnered with Canadian YouTube team to create their partner advocacy campaign to map regulatory and voting schedule of Canadian legislative process.
- To improve YouTube's reputation with key elected officials, we produced a series of YouTube’s top journalists across 4 countries interviewing influential political figures (eg. Sec of State, A. Blinken) at key conventions. Effort succeeded to legitimize YouTube journalism and shift public perception among regulators.
- Managed YouTube’s cross-functional response to critical global elections (Brazil, France, US Mid-terms). Leading strategy sessions of 80+ FTEs to coordinate efforts across YT & Google's eng, product, marketing, policy, comms, and legal to combat misinformation and encourage democratic voting practices.
- Helped conceive and oversee grassroots support or opposition to proposed changes
Co-Founder
Dobby
01.2020 - 10.2020
- Launched marketplace product from $0 - $100K in revenue in first 6 months.
- Fostered partnership with Compass real estate and numerous service provider companies to stand up 3-sided-marketplace product.
- Raised $2M in seed venture. Notable investors include Kleiner Perkins scout fund and Uber execs.
- Managed business operations team of 5.
- Established foundational processes for business operations
- Developed marketing materials and campaigns to boost brand awareness and customer engagement while maintaining healthy CAC (
- Networked with other businesses and customers to increase sales opportunities and contacts
- Conducted target market research to discover customer needs and analyze competitor trends
Senior Strategic Manager, Trust & Safety
Uber
05.2018 - 09.2019
- Increased profitability and LTV of drivers identified for reduced driving due to safety concerns by coordinating research and implementing safety product feature initiatives.
- Launched Uber’s first safety program to improve trust & safety culture & accountability internally across all business units. Led research and created a strategic plan to improve safety NPS across key focus areas.
- Suggested solutions and innovative ideas to meet Uber's needs to build trust & safety as a competitive advantage, sponsored by the CEO & the VP of Insurance, Trust & Safety
- Managed large-scale projects and introduced new systems, product features, and processes to achieve challenging objectives to make Uber a safer platform for riders, drivers & couriers. Eg. Training 1M drivers in how to identify Human Trafficking victims.
- Implemented and developed operational standards, policies, and procedures to uphold safe practices internally across all orgs within Uber.
- Built credibility and trust to influence exec's decisions to carry out proposed strategy
Senior Associate, Strategy & Operations
Uber
04.2017 - 05.2018
- People Operations: Led Onboarding playbook for all operations employees under Regional General Manager (~300 FTEs); Trained and supported new team members, maintaining culture of collaboration.
- People Operations: Led culture improvement program for FTEs; Improved employee satisfaction (NPS) by quickly and effectively addressing inquiries and complaints.
- People Operations: As close advisor to RGM, I served as liaison, facilitating communication between management and associates.
- Policy Program Management: Appointed by executive team to program manage a global initiative to operationalize necessary policy changes across our business and shift perspective across company to view city municipalities as another Uber client. This effort spread globally across teams and improved regulatory environments across key markets. Key initiatives included expanding data sharing with cities to improve congestion & public transit routes. Efforts reduced anticipated regulatory legal spending by ~$millions.
Business Operations Strategy Manager
Uber
12.2014 - 04.2016
- Established key programs to support rapid growth and sustainable development of US operations as one of 3 strategic advisors to US Ops Executive team. Recognized for global contributions and "most playbook views" company-wide.
- Led driver engagement programs related to process improvements, driver loyalty, and operational analysis for driver-facing services and operations team functions; key projects & playbooks include:
- Launched first Driver podcast to improve comms between Ops teams & Drivers; resulting in conversion from 72% open rate and more efficient comms.
- Launched the first Driver Partner Perks program; partnered with 3rd party businesses to offer discounts & perks to drivers.
- Launched microsite that eventually proved concept to become blueprint for Uber.com and hired 100 FTEs to manage: Stats include 140 million page-views, 24 Million unique visitors, increased customer service productivity.
- Selected by executive team to oversee Driver loyalty programs across all 8 offices / cities in US West.
- Oversaw client and organizational teams throughout project lifecycles, supporting deliverable completion and troubleshooting obstacles.
- Launched & wrote playbook growth campaigns targeting specific groups that would eventually spread globally: Women and Veterans; military program grew to 100,000 drivers on Uber
- Skilled at working independently and collaboratively in a team environment
Business Operations Coordinator
Uber
12.2013 - 12.2014
- Launched Uber's San Diego market with team of 5. Also launched other markets in American West and Southwest, as well as Mexico.
- Oversaw day-to-day business operations and served as customer support for riders & drivers (pre-customer support org)
- Answered over 500 driver and rider support tickets a week
- Launched first driver support center to service thousands of drivers
- Managed airport regulations as we sought for access to San Diego international airport; participating in hearings and coordinating with law enforcement
- Promoted energetic atmosphere with purpose to drive improvements in customer care, experiences, and to make 'Uber' the verb it is today
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals
Marketing Manager
SendHub
06.2013 - 12.2013
- Y-Combinator grad company
- Managed over 50 customer calls a day.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Student Fellow
Code For America
08.2012 - 05.2013
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Prepared social media posts and blog posts
Fellow; Communications
Brookings Institution
06.2012 - 08.2012
- Collaborated with other fellows to produce and deploy stories across multiple platforms.
- Found and pitched stories-sharing organizations' research work.
- Coordinated 8 panel conferences, including 1 with Senator Clinton.
Education
Bachelor of Arts - Government & Legal Studies
Bowdoin College
Brunswick, ME05.2013
Skills
- Strategic Planning
- Operations Management
- Business Partnership Development
- Communication
- Leadership
- Program Management
- Problem-Solving
- Collaboration
Websites
Additional Information
Mom of two awesome boys and spouse to active duty military trauma surgeon. When I'm not working, you can find me playing tennis, teaching my two-year-old yoga, or thinking about my next meal.
I also volunteer my time to two great organizations:
1) Technovation is a nonprofit aiming to reduce the gender pay gap & inspire girls and families to change the world using technology and pursue careers in STEM. I help advise on their alum programs by serving on their Alumni Taskforce.
2) American Corporate Partners (ACP) is a national nonprofit organization focused on helping returning veterans and active duty military spouses find their next careers through one-on-one mentoring, networking and online career advice. As a military spouse to an active duty service member, I understand the additional challenges to establishing one's career that can come with frequent moves, deployments, and order changes. ACP is a wonderful organization that connects mentors to ambitious, highly capable veterans and military spouses seeking career assistance.
Languages
French
Limited Working
Timeline
Managing Partner & Founder
The Renn Group
08.2021 - Current
Global Partnerships Lead, Policy
Google
01.2021 - 04.2023
Co-Founder
Dobby
01.2020 - 10.2020
Senior Strategic Manager, Trust & Safety
Uber
05.2018 - 09.2019
Senior Associate, Strategy & Operations
Uber
04.2017 - 05.2018
Business Operations Strategy Manager
Uber
12.2014 - 04.2016
Business Operations Coordinator
Uber
12.2013 - 12.2014
Marketing Manager
SendHub
06.2013 - 12.2013
Student Fellow
Code For America
08.2012 - 05.2013
Fellow; Communications
Brookings Institution
06.2012 - 08.2012
Bachelor of Arts - Government & Legal Studies
Bowdoin College
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