Summary
Overview
Work History
Education
Skills
Timeline
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Helen Conyers

Riverdale,GA

Summary

Detail-oriented team player with strong organizational skills. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Contact Representative

Internal Revenue Service, IRS
01.2024 - Current
  • Managed high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients. 40 hrs
  • Provided exceptional service by proactively addressing customers'' needs and concerns. 40 hrs
  • Conducted thorough research on complex inquiries, delivering informed solutions to customers'' unique challenges. 40 hrs
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions. 40 hrs
  • Investigated and resolved customer inquiries and complaints quickly. 40 hrs
  • Educated customers about payment processing and support policies and procedures. 40 hrs
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. 40 hrs

Customer Service Representative

Sykes Inc
11.2020 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. 40 hrs
  • Handled customer inquiries and suggestions courteously and professionally. 40 hrs
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. 40 hrs
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. 40 hrs
  • Answered constant flow of customer calls with minimal wait times. 40 hrs
  • Updated account information to maintain customer records. 40 hrs
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. 40 hrs

Data Management (Account Payable)

Turner Broadcasting
06.2000 - 06.2019
  • Process and review 200-300 invoices to ensure its accurately verified, coded and processed per service agreement with specified error margin. 40 hrs
  • Correct invoices using new system (ODC) online data capture, migrated from TPAS. 40 hrs
  • Process payments according to a defined schedule, pay type and pay group. 40 hrs
  • Monitor and approve employee expense reports via American Express method of payments through the concur database. 40 hrs
  • Ensure the compliance to company policy is followed and the appropriate documentation is attached. 40 hrs
  • Research and resolve invoices exceptions related to PO and non PO by hold and workflow approval of reports to identify areas of efficiencies. 40 hrs
  • Void lost or unaccounted check in the payable system. 40 hrs
  • Ensure wires are processed per agreement with compliance to company policy. 40 hrs
  • Convert foreign currency to USD for payments. 40 hrs
  • Communicate with and respond to internal and external customers in a timely manner. 40. hrs

Education

High School Diploma -

Scott's Branch High
Summerton, SC
05.1981

Skills

  • IDRS
  • AMS
  • IAT
  • Goal-Oriented
  • Data entry proficiency
  • Resolving issues
  • Peoplesoft
  • Oracle
  • Concur Expense Report
  • Ariba

Timeline

Contact Representative

Internal Revenue Service, IRS
01.2024 - Current

Customer Service Representative

Sykes Inc
11.2020 - 02.2024

Data Management (Account Payable)

Turner Broadcasting
06.2000 - 06.2019

High School Diploma -

Scott's Branch High

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Helen Conyers