Helen D Crissman
Pittsburgh,PA
Summary
To obtain a challenging position that will utilize my acquired knowledge and professional experience in an automated office environment with the possibility of personal advancement within the organization.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
2025
2025
years of professional experience
Work History
Pager Coordinator
University of Pittsburgh Medical Center
11.2020 - Current
- Set up paging accounts for all hospital personnel in 3 hospitals and corporate departments
- Pick up additional days as needed as a telephone operator
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Telephone Operator
University of Pittsburgh Medical Center
02.2014 - 11.2020
- Answered all incoming calls for the medical center
- Paged doctors by voice and paging system
- Stat paged hospital employees for various emergency situations and answered emergency phones
Emergency Console Operator
Mellon Bank/Citizens Bank
09.1999 - 06.2013
- Receive, verify, disseminate, and log all incoming alarms
- Contact and advise appropriate police department, fire department, EMD provider, FBI and bank management in the event of an actual alarm occurrence
- Maintained databases for weekly and monthly reporting used for billing purposes
- Effectively handles high pressure situations and emergency conditions
- Ensures great accuracy and extreme attention to detail
Telephone Operator
Allegheny General Hospital
02.1997 - 07.2012
- Answered and direct all phone calls and overhead paging inquiries for the efficient and timely operations of hospital communications and prioritized calls as to the urgency and accurately routed calls accordingly
- Immediately responded to all alarms, security calls, and medical emergencies
- Paged all persons designated to respond to emergencies
- Immediately reported to the supervisor any problems with or abuses of the alarm system
- Lagged emergency response information
- Maintained and cleaned all switchboard equipment, identified, and resolved malfunctioning equipment
Lead Processor
Mellon Bank/Citizens Bank
03.1996 - 09.1999
- Double-checked processed paperwork of lock box operators and kept the proper workflow going for various departments to ensure that all processing deadlines were met
- Assisted supervisor in the operations of the shift
Telephone Operator
University of Pittsburgh Medical Center
04.1996 - 04.1997
- Answered all incoming calls for the medical center
- Paged doctors by voice and paging system
- Stat paged hospital employees for various emergency situations and answered emergency phones
Assistant Dispatcher/Traffic Controller
Season All
07.1989 - 10.1993
- Assisted central dispatcher with all dispatch functions
- Acquired backhaul loads from brokers and negotiated tares, communicated with outside carriers (common contract) on pickups, deliveries, and rates
- Worked as a backup and assistant for the Routing Specialist
Administrative Assistant
Season All
- Assisted Transportations Manager in all aspects of operations, communicated and organized mater pickup and backhauls with dispatch office
- Used Comdata (computerized backhauling program) and Wordstar
- Checked truck and trailer permits, payrolls, kept ledgers on brokers and audited all invoices
Transportation Generalist
Season All
- Assisted office manager in all aspects of operations, filing, typing accidents and invoices, calculated mileages, billing and driver cost reports, audited fuel invoices and maintained driver files
- Worked as backup for Routing Specialist and Traffic Controller which included running TruckstopsII (computerized routing Triage program) and generated ship paper and Bills of Lading on computer
Education
Certificate - Computer Science, Business Office Specialist
School of Computer Technology
Pittsburgh, PA09.1988
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Documentation and Recordkeeping
- Database entry
- Verbal Communication
- Data organization
- Records Management
References
Available Upon Request
Timeline
Pager Coordinator
University of Pittsburgh Medical Center
11.2020 - Current
Telephone Operator
University of Pittsburgh Medical Center
02.2014 - 11.2020
Emergency Console Operator
Mellon Bank/Citizens Bank
09.1999 - 06.2013
Telephone Operator
Allegheny General Hospital
02.1997 - 07.2012
Telephone Operator
University of Pittsburgh Medical Center
04.1996 - 04.1997
Lead Processor
Mellon Bank/Citizens Bank
03.1996 - 09.1999
Assistant Dispatcher/Traffic Controller
Season All
07.1989 - 10.1993
Administrative Assistant
Season All
Transportation Generalist
Season All
Certificate - Computer Science, Business Office Specialist
School of Computer Technology
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