Summary
Overview
Work History
Education
Skills
Languages
Timeline
Waitress

Helen Dedeaux

Charlotte,NC

Summary

- Focused Waitress with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Offering 2-year background providing high-quality service to customers.

- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

- Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

-Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

- Dedicated student interested in applying excellent communication and interpersonal skills to a any role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.

Overview

2
2
years of professional experience

Work History

Waitress

Twin Peaks
Charlotte, NC
11.2022 - 03.2023
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Waitress

Bubbas 33
Fayetteville, NC
02.2022 - 10.2022
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stocked service areas with supplies during slow periods.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Responded to ad hoc cleaning duties at end of shift.

Receptionist

Hgr's Truck & Trailer Sales
Fayetteville, NC
01.2021 - 01.2022
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using a multi-line telephone system.
  • Served visitors by greeting, welcoming, and directing them to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members by making copies, faxing, organizing documents, and rearranging schedules.
  • Sorted incoming mail and directed it to the correct personnel each day.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Transmitted information or documents to customers through email, mailings, or facsimile machines.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Monitored reception area to provide a consistently safe, hazard-free environment for customers.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

Education

Associate of Arts - Accounting and Finance

Fayetteville Technical Community College
Fayetteville, NC
12.2022

High School Diploma -

Alger B Wilkins High School
Fayetteville, NC
05.2020

Bachelor of Arts - Psychology

University of North Carolina At Charlotte
Charlotte, NC

Skills

  • Service prioritization
  • Dining customer service
  • Menu memorization
  • Point of Sale (POS) system operations
  • Check payment processing
  • Table Bussing
  • Relationship management
  • Sales Techniques
  • Effective customer upselling
  • Food safety understanding
  • High-volume dining
  • Menu knowledge

Languages

English
Native/ Bilingual
Spanish
Full Professional

Timeline

Waitress

Twin Peaks
11.2022 - 03.2023

Waitress

Bubbas 33
02.2022 - 10.2022

Receptionist

Hgr's Truck & Trailer Sales
01.2021 - 01.2022

Associate of Arts - Accounting and Finance

Fayetteville Technical Community College

High School Diploma -

Alger B Wilkins High School

Bachelor of Arts - Psychology

University of North Carolina At Charlotte
Helen Dedeaux