Helen De Jesus
20520 SW 117th Ave.
Summary
Versatile and results-driven professional with extensive experience at DMC Powered by Cano Health, specializing in healthcare administration and quality improvement. Demonstrated success in enhancing patient satisfaction and operational efficiency through innovative health information systems. Skilled in fostering teamwork and collaboration, with a keen ability to adapt and excel in dynamic environments.
Overview
21
21
years of professional experience
Work History
Health Center Manager
DMC Powered by Cano Health
10.2020 - Current
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Streamlined health center operations for enhanced efficiency, optimizing staff schedules and resource allocation.
- Enhanced patient experience by implementing electronic medical record system, simplifying access to information and communication between staff members.
- Evaluated performance metrics regularly to identify areas of improvement in both clinical care provision as well as administrative processes within the health center.
- Ensured consistent delivery of high-quality patient care through regular review meetings with clinical team members where best practices were shared.
- Managed financial aspects of the health center, ensuring budget adherence and cost-effective service delivery.
- Oversaw regulatory compliance efforts, maintaining up-to-date knowledge of industry standards and facilitating necessary audits or inspections.
- Maintained open lines communication with staff, addressing any concerns or issues effectively and fostering positive work environment.
Sr. Healthcare Contract Specialist
UHealth Systems - Managed Care Dept
11.2013 - 09.2020
- Facilitated contract negotiations, ensuring fair terms and conditions for all parties involved.
- Drafted detailed contract agreements to support successful project execution.
- Improved compliance by reviewing contracts for adherence to legal standards.
- Managed contract renewals efficiently, maintaining positive client relationships.
- Analyzed contract performance to identify opportunities for improvement.
- Ensured timely contract execution through effective communication and coordination.
- Enhanced contract management processes by implementing new tracking systems.
- Streamlined contract approval processes to increase efficiency.
- Maintained organized contract records for easy access and retrieval.
- Supported cross-functional teams with contract-related inquiries.
Sr. Insurance Verifier
UM Ear Institue
11.2011 - 11.2013
- Verified insurance information to ensure accurate billing and coverage.
- Improved claim processing efficiency by meticulously reviewing policy details.
- Reviewed patient insurance details for facilitating seamless claims approval.
- Enhanced accuracy of patient records with diligent verification of insurance coverage.
- Verified accuracy of insurance claims, ensuring compliance with policy terms.
- Assisted healthcare providers by clarifying insurance coverage and benefits.
- Improved patient satisfaction by swiftly addressing insurance verification issues.
- Ensured proper documentation of insurance details to support accurate billing processes.
- Verified insurance coverage with attention to detail, minimizing claim rejections.
Financial Advisor / Radiation Oncology
UM Sylvester Cancer Center
09.2010 - 11.2011
- Enhanced client satisfaction by developing personalized financial plans.
- Analyzed market trends for making informed investment recommendations.
- Improved portfolio performance with strategic asset allocation.
- Provided expert advice, helping clients achieve long-term financial goals.
- Increased client retention by offering exceptional service and tailored advice.
- Strengthened client relationships by maintaining regular communication and providing timely updates.
- Built strong rapport with clients, assisting them in navigating financial challenges.
- Reviewed financial documents to ensure compliance with regulatory standards.
- Collaborated with team members to streamline processes and improve overall client experience.
- Increased assets under management through targeted business development efforts.
Administrative Assistance
UM Ryder Trauma Center
05.2010 - 09.2010
- Supported project teams in achieving milestones by providing administrative assistance during crucial stages.
- Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Provided administrative assistance to the Corporate Communications team as needed.
- Supported front desk operations, providing administrative assistance as needed to maintain smooth workflow.
- Facilitated smooth transitions between executive leadership roles by supporting interim periods with reliable administrative assistance as well as setting up Journal Residence meetings and preparations.
Sr. IT Trainer
UM IT Clinical Enterprise Technologies
06.2004 - 06.2009
- Developed comprehensive training programs, enhancing participant knowledge and skills.
- Improved team productivity by delivering focused IT workshops.
- Conducted thorough assessments to identify training needs, optimizing curriculum content.
- Enhanced learning outcomes with interactive training sessions and practical exercises.
- Customized training materials for specific software applications, increasing user proficiency.
- Delivered engaging presentations to facilitate understanding of complex IT concepts.
- Collaborated with IT department to ensure training materials reflected current technologies.
- Designed and implemented evaluation tools to measure training effectiveness and participant progress.
- Trained new employees to ensure smooth onboarding and quick adaptation to company systems.
- Identified skill gaps through performance analysis, designing targeted training solutions.
- Coordinated with department heads to align training programs with organizational goals.
Education
MBA - Business Administration
Keiser University
Fort Lauderdale, FL04-2024
Bachelor of Science - Health Care Administration
Keiser University
Fort Lauderdale, FL06-2021
Skills
- Quality improvement
- Patient relations
- Healthcare administration
- Health information systems
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Effective communication
- Adaptability and flexibility
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Health Center Manager
DMC Powered by Cano Health
10.2020 - Current
Sr. Healthcare Contract Specialist
UHealth Systems - Managed Care Dept
11.2013 - 09.2020
Sr. Insurance Verifier
UM Ear Institue
11.2011 - 11.2013
Financial Advisor / Radiation Oncology
UM Sylvester Cancer Center
09.2010 - 11.2011
Administrative Assistance
UM Ryder Trauma Center
05.2010 - 09.2010
Sr. IT Trainer
UM IT Clinical Enterprise Technologies
06.2004 - 06.2009
MBA - Business Administration
Keiser University
Bachelor of Science - Health Care Administration
Keiser University
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