Helen Denson
Texarkana,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Data Management Manager
Central Records and Communications
Texarkana, TX
01.2001 - 10.2016
- Ensured compliance with all applicable laws, regulations, policies and procedures related to the management of police records.
- Monitored departmental performance metrics related to timeliness of processing requests for criminal history checks.
- Investigated discrepancies in police records and provided solutions to resolve them.
- Performed quality control reviews on newly entered data into the department's computerized record keeping system.
- Developed reports on criminal activity trends based on analysis of police records data.
- Responded to inquiries from law enforcement personnel regarding information contained in police records.
- Processed applications for background checks according to state statutes governing such matters.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Recruited, interviewed and selected employees to fill vacant roles.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Guided employees in handling difficult or complex problems.
- Resolved customer complaints or answered customers' questions.
Dispatch Supervisor
City of Texarkana/Bowie County Central Rec and Com
Texarkana, Texas
01.1999 - 01.2001
- Trained new staff members on how to use computer systems used by the center.
- Provided administrative support to the 911 Communications Center, including scheduling staff and reviewing payroll.
- Investigated unusual occurrences reported by call-takers or dispatchers while on duty.
- Ensured proper protocols were followed during all incoming calls related to emergencies.
- Resolved customer complaints about service provided by the 911 Communications Center in a timely manner.
- Collaborated with various departments throughout the organization to improve communication policies and procedures.
- Maintained accurate records of all incoming calls received at the center.
- Monitored radio communications between emergency personnel in the field and the 911 Communications Center.
- Performed quality assurance evaluations of call-takers and dispatchers working in the 911 Communications Center.
- Created reports regarding staffing levels, equipment needs, dispatch times, and other relevant information concerning the 911 Communications Center.
- Used radio, telephone and computer system to update first responders with new information.
Data Entry Supervisor
Bi-State Information Center Texarkana/Bowie
Texarkana, TX
01.1998 - 01.1999
- Resolved any discrepancies between source documents and entries made into the database system promptly.
- Reviewed errors in data entries made by staff members, providing feedback as necessary.
- Provided guidance to the data entry staff on how to enter data accurately and efficiently.
- Maintained records of all transactions processed by the data entry team.
- Coordinated with other departments to ensure accurate information is entered into the system timely.
- Trained new employees on how to use different computer applications related to entering data accurately.
- Ensured that all data was entered correctly, following established procedures and protocols.
- Implemented policies and procedures regarding security measures when handling confidential information.
- Developed and implemented quality control processes for accuracy in data entry tasks.
- Maintained employee attendance records to guarantee efficiency when meeting project deadlines.
- Interviewed and trained incoming data entry employees, assuring successful transitioning of trainees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Recruited, interviewed and selected employees to fill vacant roles.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Computer Operator
Bi-State Information Center Texarkana/Bowie
Texarkana, Texas
09.1987 - 01.1998
- Installed, configured and maintained computer hardware and software systems.
- Performed data entry tasks, including updating customer information in databases.
- Updated antivirus software to protect against malicious programs.
- Provided user support for all system applications and hardware components.
- Assisted users with setting up their workstations, printers, scanners and other peripherals.
- Collaborated with development teams to discuss, analyze or resolve usability issues.
- Managed user profiles, security access and shared file structures.
Education
Bachelor of Science - Business Administration and Management
Texas A&M University - Texarkana
Texarkana, TX06-2006
Skills
- Policy Implementation
- Staff Development
- Operations Management
- Performance Management
- Staff Management
- Team Leadership
- Key Performance Indicators
- Schedule Preparation
- Customer Service Management
- Problem-Solving
- Project Management
- Attention to Detail
- Employee Supervision
- Records Management
- Policy Enforcement
- Confidentiality
Accomplishments
Received acccomodation from Mayor when I became Data Management Manager and lead the team from a six month backlog to current .Vo
Affiliations
- Volunteer activity - United Way, Girl Scouts of America, Red Cross
Timeline
Data Management Manager
Central Records and Communications
01.2001 - 10.2016
Dispatch Supervisor
City of Texarkana/Bowie County Central Rec and Com
01.1999 - 01.2001
Data Entry Supervisor
Bi-State Information Center Texarkana/Bowie
01.1998 - 01.1999
Computer Operator
Bi-State Information Center Texarkana/Bowie
09.1987 - 01.1998
Bachelor of Science - Business Administration and Management
Texas A&M University - Texarkana
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