Summary
Overview
Work History
Education
Skills
reading books
Timeline
Hi, I’m

Helen Dese

Cambridge,MA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

4
years of professional experience

Work History

George Chicken Company

QA Tester
02.2019 - 06.2019

Job overview

  • Reviewed production processes and identified potential quality issues.
  • Recorded and organized test data for report generation and analysis.
  • Performed tests and inspections to conform to established standards.
  • Reported problems and concerns to management.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
  • Developed and implemented procedures to meet product quality standards.
  • Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
  • Created testing protocols to be used across product lines.
  • Inspected items and compared against standards to meet regulatory requirements.

Dunkin' Donuts

I have been working as customer service
04.2023 - Current

Job overview

  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Proven ability to learn quickly and adapt to new situations
  • Skilled at working independently and collaboratively in a team environment
  • Self-motivated, with a strong sense of personal responsibility
  • Worked effectively in fast-paced environments
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Excellent communication skills, both verbal and written
  • Strengthened communication skills through regular interactions with others
  • Adaptable and proficient in learning new concepts quickly and efficiently

Customer Service Cashier

Job overview

  • Resolved customer complaints and maintained clean and tidy checkout area
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
  • Developed and managed relationships with customers to increase customer loyalty
  • Counted money in drawers at beginning and end of each shift
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Met customer service goals and exceeded customer expectations
  • Maintained accurate records of customer transactions for reporting purposes
  • Utilized various software applications to process customer orders
  • Performed cash, card and check transactions to complete customer purchases
  • Referred to price sheets and special sale bulletins to enter price changes
  • Handled cash with high accuracy and took care to check bills for fraud
  • Learned duties for various positions and provided backup at key times
  • Worked with floor team and managers to meet wide range of customer needs

Education

Cambridge Learning Center
Cambridge, MA

No Degree from CNA/Alizayimer Homecare
04.2021

University Overview

  • Dean's List [Semester and Year]

Skills

  • Active Listening
  • Customer Service and Assistance
  • Service Recommendations
  • Effective Working Relationships
  • Cultural Awareness
  • Quality Patient Care
  • Empathy and Compassionate Care
  • Intake Monitoring
  • Dressing Changes
  • Intercultural Competence
  • Safety Protocols

reading books

I have read harry potter,the pilgrims Progress Emma and  so on.

Timeline

I have been working as customer service

Dunkin' Donuts
04.2023 - Current

QA Tester

George Chicken Company
02.2019 - 06.2019

Customer Service Cashier

Cambridge Learning Center

No Degree from CNA/Alizayimer Homecare
Helen Dese