Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Helen Dese

Cambridge,MA

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Dunkin
10.2019 - 08.2023
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Processed customer orders and accurately handled payment transactions.
  • Performed cash, card and check transactions to complete customer purchases.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Customer Assistant

Broadway Market Place
06.2019 - 09.2022
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.

Quality Control Inspector

George Chicken Campany
05.2018 - 07.2019
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Completed precise measurements using special tools.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Communicated with production team members about quality issues.
  • Monitored inventory levels to restock materials and maintain consistent supply.
  • Identified and documented quality discrepancies for management to develop resolutions.

Education

No Degree - Certify Behavioral Health Tech

William Jemes
Newton, MA
10.2024

No Degree - CNA

Cambridge Community Learning Center
Cambridge, MA
02.2021

Skills

  • Telephone Reception
  • Customer Complaint Resolution
  • Stockroom Management
  • Refund Handling
  • Supporting Personal Needs
  • Medications Familiarity
  • Site Visits
  • Continuous Quality Improvement (CQI)
  • Patient Observation
  • HIPAA Requirements

Certification

  • [Area of certification], [Company Name] - [Timeframe]

Timeline

Customer Service Cashier

Dunkin
10.2019 - 08.2023

Customer Assistant

Broadway Market Place
06.2019 - 09.2022

Quality Control Inspector

George Chicken Campany
05.2018 - 07.2019

No Degree - Certify Behavioral Health Tech

William Jemes

No Degree - CNA

Cambridge Community Learning Center

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Helen Dese