Helen Domantay

• Responsible for over 275 infant, adolescent, adult, and geriatric patients.
• Distributes and modifies menus for each patient.
• Meticulously assembles, produces, and distributes food and trays.
• Performs line service during meal hours.
• Assists with clerical and non-technical functions in the nutritional care of patients.
  
• Checks message and updates changes in CPSI.
• Provides quality and courteous service to all customers.

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• Responsible for collecting from MCL on behalf of almost 200 MCL residents on a monthly basis.
• Consistently collected reimbursements averaging $700,000-$800,000 every month, and recently collected over $1,000,000 worth of claims in 1 month.
• Carefully coordinated all aspects of MCL billing for optimal revenue and timely billing to responsible parties.
• Meticulously oversaw treatment authorization requests to managed care health plans for timely approval and expedient processing.
• Diligently verified MCL eligibility on a monthly basis and updated census on a daily basis for proper billing.
• Assisted families with annual MCL redetermination forms.
• Practiced sound ethical judgment and compassionate care in submitting Hospice billing.
• Balanced Imprest Account (summary of all company expenses by department).
• Maintained knowledge of both electronic and hardcopy methods for billing MCL.

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• Performed billing for MCL Part B and HMO B.
• Assisted with residents' annual MCL redeterminations.
• Maintained daily census, updating vendors with census and insurance changes on a weekly basis.
• Receptionist and clerical duties, general office work.

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• Performed clerical duties, filing, filled in as backup receptionist, deposited payments on a daily basis, made payment transmittals, assisted in general office work.
• Assisted Admissions Coordinator with residents' admission information, entered data into system, acquired signatures for Admissions Agreement from families upon resident admission, conducted facility tours to potential residents and their families, assisted in gathering information from hospitals, families, and offices for potential residents.

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• Answered and directed phone calls, guided visitors and family members to their desired destination, performed filing and general office work.
• Clerical duties.

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