Summary
Overview
Work History
Education
Skills
Timeline
Generic

Helen Douglas

Fort Valley,GA

Summary

Strong leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Mail Processing Clerk

United States Post Office
10.2021 - Current
  • Evaluated the effectiveness of existing automated processes periodically, recommending enhancements as necessary to drive performance improvements.
  • Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
  • Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
  • Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
  • Streamlined mail processing operations by implementing efficient sorting and organizing techniques.

Assistant Store Manager

Citi Trends
10.2018 - 03.2021
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Department Manager

Kohl's Department Stores, Inc
09.2015 - 10.2018
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.

Pricing Coordinator

Lowes Home Improvment
08.2012 - 09.2015
  • Provided accurate and timely reporting on key performance indicators related to pricing activities for informed decisionmaking.
  • Monitored industry trends, staying informed about new developments in retail pricing strategies and technologies.
  • Played a key role in successful seasonal campaigns by collaborating closely with cross-functional teams on planning, execution, and analysis.
  • Streamlined processes, reducing pricing discrepancies and ensuring accurate data entry in the system.

Education

High School Diploma -

Peach County High School
Fort Valley, GA

Skills

  • Complex Problem-Solving
  • Team Leadership
  • Time Management
  • Cross-Functional Teamwork

Timeline

Mail Processing Clerk

United States Post Office
10.2021 - Current

Assistant Store Manager

Citi Trends
10.2018 - 03.2021

Department Manager

Kohl's Department Stores, Inc
09.2015 - 10.2018

Pricing Coordinator

Lowes Home Improvment
08.2012 - 09.2015

High School Diploma -

Peach County High School
Helen Douglas