Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Helen Drost

Grand Haven

Summary

Dynamic and resourceful professional with a strong background in hospitality and team leadership, exemplified during my tenure at Washington Street Inn. Proven problem-solver with outstanding communication skills, I fostered a culture of excellence and improved customer ratings through effective collaboration and a goal-oriented mindset. Proficient in managing cleaning protocols and enhancing team performance.


I am very outgoing and joyful person, who loves to see the good in everyone and everything. I get energy from meeting new people and learning from them. I love the Lord and find my strength in Him.

Overview

5
5
years of professional experience

Work History

Intern Music Director

Sacred Heart Of Jesus Parish
08.2024 - Current
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Analyzed problems and worked with teams to develop solutions.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.

Head of Housekeeping Services

Washington Street Inn
07.2021 - 08.2024
  • Promoted a culture of excellence within the housekeeping department by setting clear expectations, providing ongoing support, and celebrating team successes.
  • Fostered a positive work environment through open communication channels, regular performance feedback, and team-building activities.
  • Conducted regular inspections of guest rooms, common areas, and laundry facilities to ensure compliance with cleanliness and hygiene requirements.
  • Improved customer ratings by promptly addressing any guest concerns or complaints regarding housekeeping services.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Cottage Rental Cleaner

Pine Lodge Rental
05.2020 - 08.2024
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.

Education

Bachelor of Arts - Organ Performance

Hope College
Holland, MI
05-2028

Skills

  • Teamwork and collaboration
  • Quick learner
  • Fast learner
  • Problem-solving
  • Goal-oriented mindset
  • Interpersonal and social skills
  • Creative and resourceful
  • Outstanding communication skills
  • Strong academic record
  • Social media
  • Telephone etiquette
  • Self motivation
  • Active listening
  • Social media posting

Interests

  • Cooking
  • I enjoy helping others and giving back to the community
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Gardening
  • Music
  • Rowing
  • Baking
  • Playing Sports
  • Running
  • Coffee
  • Anything that gives off "Hygge" vibes
  • Socializing with family and friends
  • Sunsets/the beach
  • Walks

Timeline

Intern Music Director

Sacred Heart Of Jesus Parish
08.2024 - Current

Head of Housekeeping Services

Washington Street Inn
07.2021 - 08.2024

Cottage Rental Cleaner

Pine Lodge Rental
05.2020 - 08.2024

Bachelor of Arts - Organ Performance

Hope College

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Helen Drost