Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Helen Dumar

Phoenix,AZ

Summary

Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
5
5
Certification

Work History

Lead Navigator

Community Bridges
04.2023 - Current


  • Managed caseload efficiently while prioritizing high-risk cases requiring immediate attention or intervention.
  • Provided crisis intervention services as needed, de-escalating situations and connecting clients with emergency resources.
  • Built trusting relationships with clients by maintaining open lines of communication and demonstrating empathy for their individual experiences.
  • Assisted clients in securing stable housing through effective coordination with landlords and property managers.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Lifestyle Consultant

This That and the Other AZ
01.2020 - 04.2022
  • Maintained contact and followed up on problems
  • Provided marketing support by making outbound sales calls for special promotions.

Peer Intern

Hope Lives
03.2017 - 04.2017


  • Developed and taught strategies to promote client wellness and independence.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Peer Team Lead/Peer Recovery Coach

Recovery Innovations of AZ
02.2006 - 05.2009
  • Observed and influenced patients behavior, communicating and interacting with them and teaching, counseling and befriending them
  • Developed and taught strategies to promote client wellness and independence
  • Encouraged patients to develop work skills
  • Instilled hope by promoting positive self-disclosure and actively listening to clients needs
  • Led support groups and facilitated one-on-one meetings with struggling individuals.
  • Increased overall team satisfaction by addressing individual concerns and fostering open communication.
  • Provided comprehensive training for new team members, ensuring smooth onboarding and integration into the team.
  • Developed a supportive environment for peers by offering guidance and resources for personal growth.

Education

General Studies

Phoenix College
Phoenix, AZ
05.1996

Skills

  • Social Services
  • Referrals and networking
  • Case Management
  • Homelessness solutions
  • Temporary housing
  • Affordable Housing Knowledge
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Time Management
  • Organizational Skills
  • Attention to Detail
  • Self Motivation
  • Microsoft Office
  • Team Collaboration
  • Effective Communication
  • Active Listening
  • Client Advocacy
  • Housing resources
  • Client Intakes
  • Community Advocacy
  • Crisis Intervention
  • Resident support
  • Goal Setting
  • Life Skills Development
  • Cultural Sensitivity
  • Client Needs Assessments
  • Heartsaver First Aid CPR AED (First Aid CPR AED)

Certification

  • Peer Support Specialist
  • Peer Employment Training
  • CPR - Expires 05/2025
  • First Aid - Expires 05/2025
  • Behavioral Health Tech

Additional Information

Peer Suppot Specialist Cerrification

Peer Employment Training

Behavorial Health Tech

Timeline

Lead Navigator

Community Bridges
04.2023 - Current

Lifestyle Consultant

This That and the Other AZ
01.2020 - 04.2022

Peer Intern

Hope Lives
03.2017 - 04.2017

Peer Team Lead/Peer Recovery Coach

Recovery Innovations of AZ
02.2006 - 05.2009

General Studies

Phoenix College

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Helen Dumar