Helen Dutton
Administrative
Quakertown,PA
Summary
Personable Office Administrator with several years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
27
27
years of professional experience
Work History
Office Administrator
Hilb Group, LLC
09.1995 - 02.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Interceded between employees during arguments and diffused tense situations.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Organized, facilitated and participated in community service efforts.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
Associate of Arts - Secretarial Studies And Office Administration
Career Educational Institute
Philadelphia PASkills
- Office Supply Management
- Scheduling
- Administrative Support
- Database Entry
- Word Processing
- Spreadsheet Development
- Document Scanning
- Mail Handling
- Operations Management
- Employee Relations
- Technical Troubleshooting
- Office Equipment Troubleshooting
Timeline
Office Administrator
Hilb Group, LLC
09.1995 - 02.2023
Associate of Arts - Secretarial Studies And Office Administration
Career Educational Institute
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