Helen Edwards
Point Clear
Summary
Dynamic retail professional with a proven track record at T-Mobile, excelling in customer service and team leadership. Recognized for enhancing customer satisfaction and driving sales through effective relationship building and strategic merchandising. Skilled in cash handling and problem-solving, consistently achieving performance targets while fostering a positive work environment.
Overview
10
10
years of professional experience
Work History
Sales Associate
Americas Best Eyeglasses And Contacts
04.2025 - Current
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
Retail Store Manager
T-Mobile by Connectivity Source
01.2023 - 12.2024
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
Retail Assistant Manager
T-Mobile by Connectivity Source
01.2019 - 03.2022
- Assisted store manager in meeting standards for customer service and quality.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
- Contributed towards long-term growth and success of the retail establishment by consistently meeting or exceeding performance targets.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
Front Desk Receptionist
Woodspring Suites
03.2018 - 01.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Customer Service Representative
Alorica
01.2015 - 03.2018
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Education
High School Diploma -
Fairhope Hogh School
Fairhope, AL05-2013
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
Timeline
Sales Associate
Americas Best Eyeglasses And Contacts
04.2025 - Current
Retail Store Manager
T-Mobile by Connectivity Source
01.2023 - 12.2024
Retail Assistant Manager
T-Mobile by Connectivity Source
01.2019 - 03.2022
Front Desk Receptionist
Woodspring Suites
03.2018 - 01.2019
Customer Service Representative
Alorica
01.2015 - 03.2018
High School Diploma -
Fairhope Hogh School
Similar Profiles
April RichardsonApril Richardson
General Manager at Americas Best Eyeglasses And ContactsGeneral Manager at Americas Best Eyeglasses And Contacts
Gabino Torres JrGabino Torres Jr
Optical Technician at Americas Best Eyeglasses And ContactsOptical Technician at Americas Best Eyeglasses And Contacts
Shadrack OmafuaireShadrack Omafuaire
Sales Associate/Optometric Technician at Americas Best Eyeglasses And ContactsSales Associate/Optometric Technician at Americas Best Eyeglasses And Contacts
Angie BurnsAngie Burns
RN Manager at Thomas Hospital Infirmary HealthRN Manager at Thomas Hospital Infirmary Health
Mitsy MurphyMitsy Murphy
Clinical RN Educator at Infirmary Health Systems-Thomas HospitalClinical RN Educator at Infirmary Health Systems-Thomas Hospital