Helen Ellsworth
Temple,GA
Summary
Diligent Customer Service Specialist with proven expertise in addressing customer inquiries and resolving issues efficiently. Successfully implemented solutions that improved customer satisfaction and streamlined service processes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Signode Industrial Group LLC
09.2013 - 06.2023
Managed and maintained software tools like Macola and AX system
Handled customer inquiries and issues through phone and email
Coordinated with various departments to expedite resolution of problems
Built and maintained positive relationships with customers and internal teams
Processed orders, credit card payments, credit and rebills and credits
Tracked shipments for customers and processed RMA's
Education
High School Diploma -
South Cobb High School
Austell, GASkills
- Customer service
- Good communication skills
- Payment processing
- Order processing
- Credit adjustments
- Customer relations
- Issue Resolution
- Customer relationship management (CRM)
- Macola System
- AX System
- Multitasking
- Quick Learner
- Excellent written and oral communication
- Customer RMA management
Timeline
Customer Service Specialist
Signode Industrial Group LLC
09.2013 - 06.2023
High School Diploma -
South Cobb High School
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