Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Helen Emmett

Toledo

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest experiences through effective multitasking and cash handling. Committed to quality control and maintaining a safe dining environment, consistently achieving high customer satisfaction.

Overview

8
8
years of professional experience

Work History

Server

Crab Station Oyster Bar
04.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

  • Provided prompt, friendly, and professional service to guests in a high-volume restaurant/bar setting
  • Accurately took drink and food orders, ensuring customer satisfaction and special requests were met
  • Delivered beverages and meals efficiently, maintaining awareness of guest needs throughout service
  • Upsold menu items, daily specials, and cocktails, increasing average check totals
  • Maintained cleanliness and organization of the bar, tables, and service stations
  • Processed cash, credit card, and POS transactions with accuracy and accountability
  • Collaborated with bartenders, kitchen staff, and fellow servers to ensure seamless service flow
  • Adhered to all alcohol service regulations, including checking IDs and monitoring guest intoxication levels
  • Excellent customer service and communication skills
  • Strong knowledge of cocktails, wine, and spirits
  • Ability to multitask and stay composed under pressure
  • Teamwork and collaboration
  • POS system proficiency
  • Attention to detail and cleanliness standards

Cultivation Specialist

MÜV
03.2024 - 09.2025
  • Ensured regulatory compliance by maintaining detailed records related to pesticide usage, waste disposal, and worker safety measures.
  • Participated in industry conferences or workshops as part of ongoing professional development opportunities within the field.
  • Collaborated with team members to ensure consistent care for plants across various growth stages.
  • Supported research initiatives with accurate data collection, documentation, and analysis of cultivation processes.
  • Increased crop yields through proper nutrient management and timely harvesting practices.
  • Managed inventory levels effectively to ensure adequate supplies were available when needed without excess waste or overstocking issues arising from poor planning efforts.
  • Improved facility cleanliness and safety standards by following strict sanitation procedures during all stages of cultivation.
  • Demonstrated strong commitment towards ongoing learning/education initiatives focused primarily around staying abreast latest trends/best practices emerging across broader agricultural industry landscape over time.
  • Maximized harvest quality by carefully selecting, trimming, and packaging products for distribution.
  • Optimized plant health by diagnosing and treating diseases, pests, and other issues in a timely manner.

Greenhouse Technician

The Green Escape
10.2024 - 03.2025
  • Contributed to successful grant applications for funding of essential equipment upgrades and expansion projects.
  • Streamlined data collection processes, resulting in more accurate records of plant growth and development.
  • Implemented innovative solutions to address common greenhouse challenges such as climate control and space constraints.
  • Maintained strong communication with greenhouse team members, fostering a cohesive work environment that prioritized productivity and safety.
  • Collaborated with research staff to conduct experiments on new growing techniques, contributing to advancements in the field.
  • Enhanced crop yield by implementing effective pest and disease management strategies.
  • Assisted in training new employees on company protocols, ensuring seamless integration into the team dynamic.

Server

Waffle House Restaurant
02.2018 - 01.2022


  • Delivered fast, friendly service in a busy 24/7 diner
  • Took accurate orders and ensured quick turnaround
  • Managed multiple tables with efficiency and care
  • Worked closely with kitchen staff for smooth service
  • Handled payments and made correct change
  • Kept dining area clean and guest-ready at all times
  • Resolved guest issues calmly and professionally
  • Recommended menu items and specials to boost sales

Education

Associates Degree In Nursing - Nursing

Santa Fe College
Gainesville, FL

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Safe food handling
  • Menu memorization
  • Quality control
  • Foreign language proficiency

Languages

English
Native or Bilingual

Timeline

Server

Crab Station Oyster Bar
04.2025 - Current

Greenhouse Technician

The Green Escape
10.2024 - 03.2025

Cultivation Specialist

MÜV
03.2024 - 09.2025

Server

Waffle House Restaurant
02.2018 - 01.2022

Associates Degree In Nursing - Nursing

Santa Fe College

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Helen Emmett