Helen E Palacios
Sunrise,FL
Summary
To be employed in a challenged yet rewarding environment where I can apply and hone my skills as a Medical assistance and Care manager.
Experienced healthcare professional with strong focus on team collaboration and achieving results. Prepared to provide comprehensive care management, ensuring optimal patient outcomes. Demonstrates adaptability to changing needs and offers reliable support. Skilled in patient advocacy, care coordination, and resource management, with compassionate approach that fosters trust and respect.
Knowledgeable Care Manager with strong background in overseeing patient care plans and coordinating with multidisciplinary teams. Proven track record of improving patient outcomes through comprehensive care assessments and personalized intervention strategies. Demonstrated expertise in utilizing effective communication and problem-solving skills to enhance patient satisfaction and streamline care processes.
Overview
15
15
years of professional experience
Work History
Care Manager
Cano Health
02.2021 - Current
- My job description in Cano Health as Care Manager is to support and coordinate care with the patient ‘s primary care provider and other specialist as applicable.
- To conduct assessments to identify individual needs and a specific care management plan to address objectives and goals as identified during assessments for patient enrolled in acre / disease management.
- Ensure patient access to services appropriate to their health needs.
- Participate in interdisciplinary care team meetings with patient ‘s provider to communicate patients progress with his /her treatment plan, discuss complex issues or barriers to care.
- Implement activities to promote cost saving such as potentially prevent admission by coordinating outpatient care, reduce readmissions target 10% and improve generic dispensing rates.
- Lastly, assisting patients with coordinating care pertaining to HEDIS/ Preventive health screenings.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Medical Assistance/Customer Service Rep
Jessie Trice Community Health Center
10.2010 - 02.2021
- Demonstrate confidential, courteous and respectful behavior to patient
- Also providing quality patient and customer satisfaction
- Understanding and appreciation for customers diversity internal and external customers
- Obtaining patient history, cleaning, sanitizing and prepping medical instruments prior to usage
- Assisting the physicians during minor surgeries, ensuring the sterility of the area throughout the operation
- Conducting equipment and instrument inventory, giving certain medications as supervised by the nurse/physician according to the right time, drug, dose and route
- Obtaining patient’s vitals sign and document them according to institutional standards
- Act as front desk officer/ receptionist as needed
- 9 years of general experience assisting for family practice, OB/GYN, Pediatric and podiatry units .
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Medical Assistance Extern
Dr. Staller and Sussman
06.2010 - 10.2010
- Responsibilities to create the patient ‘s chart and ensures its proper recordkeeping
- Obtaining patient ‘s history and other pertinent data
- Facilitating timely patient flow throughout the clinic and managing patient in waiting room
- Performing duties telephonically or on site such as at hospitals for discharged planning
- Assisting in problems solving with providers, utilizations or service issues
- Increased student comprehension by implementing interactive and hands-on learning activities.
- Followed established departmental guidelines and safety procedures.
Education
Associates in Arts - Medical Assistance Diploma
Southeastern Collage
Miami Lakes, FL05.2010
High School Diploma -
Hialeah High School
251 E 47th St, Hialeah, FL 3301301.2006
Skills
- Basic Life Support
- Medical equipment proficiency
- Medical practice management information systems
- ICD-10 codes knowledge
- Physicians documentation standards
- HIPAA compliance
- Triage skills
- Detail-oriented
- Analytical thinking
- Teamwork
- Communication skills
- Ecw software proficiency
- Clinical documentation
- Quality improvement
- Referral management
- Patient care assessment
- Risk analysis
- Certified in CPR/AED
Languages
English
Spanish
Timeline
Care Manager
Cano Health
02.2021 - Current
Medical Assistance/Customer Service Rep
Jessie Trice Community Health Center
10.2010 - 02.2021
Medical Assistance Extern
Dr. Staller and Sussman
06.2010 - 10.2010
Associates in Arts - Medical Assistance Diploma
Southeastern Collage
High School Diploma -
Hialeah High School
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