HELEN Erazo
Spring Hill
Summary
Dynamic professional with extensive experience in property management and customer service at Alfa Insurance Agency. Proven track record in conflict resolution and preventative maintenance, consistently exceeding client expectations. Adept at event planning and administrative support, leveraging strong leadership and problem-solving skills to enhance operational efficiency and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Short-Term Rental Property Management
Self Employed Services
Franklin
01.2023 - Current
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
Personal Assistant
Self Employed Services
Franklin
03.2018 - Current
- Organized work projects around client's house.
- Provided personal support to the executive, including errand running and personal shopping.
- Planned events such as parties, anniversaries, birthdays.
- Oversaw household management tasks, including coordinating with service providers and managing schedules.
- Performed errands such as picking up dry cleaning or groceries.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Managed household inventory and maintenance schedules.
Claims Representative
Alfa Insurance Agency
Nashville
04.2006 - 07.2009
- Communicated effectively with policyholders, providing updates and explaining the claims process clearly.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
- Responded to inquiries from regulatory bodies and complied with reporting requirements.
- Collaborated with fellow team members to manage large volume of claims.
Education
High School Diploma -
Emerson High School
Union City, NJ06-2003
Some College (No Degree) - Bachelors Science
Hudson Community College
Jersey City, NJSkills
- Property management
- Customer service
- Preventative maintenance
- Conflict resolution
- Event planning
- Administrative support
- Leadership
- Problem solving
Timeline
Short-Term Rental Property Management
Self Employed Services
01.2023 - Current
Personal Assistant
Self Employed Services
03.2018 - Current
Claims Representative
Alfa Insurance Agency
04.2006 - 07.2009
High School Diploma -
Emerson High School
Some College (No Degree) - Bachelors Science
Hudson Community College
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