Helen Farley
Birmingham
Summary
Friendly, reliable, and flexible candidate, offering unmatched service quality and workplace focus. Quick and accurate in social transactions with excellent multi-tasking aptitude.
Overview
3
3
years of professional experience
Work History
Cashier, Barista, Shift lead
Scooters Coffee, Chelsea AL
Chelsea, AL
05.2025 - 07.2025
- Took orders in both the drive through and the walk-up window, providing high quality customer service to over 100 customers per day.
- Carefully crafted drinks to order, making sure to pay careful attention to allergies and other modifications in order to give the customer the best possible experience.
- Adapted quickly to a rapidly changing work environment, including covering last minute for teammates or working extra/late shifts. Even if I was not yet qualified to handle those positions, I was able to learn on the spot and used that knowledge to advance to a shift lead position within a month of employment.
- Ensured accuracy in financial transactions, including inventory management and cash drawer mathematics.
Instructor
Mathnasium, Birmingham AL
Birmingham, AL
07.2023 - 08.2024
- Developed unique and flexible lesson plans for students ages 3rd-12th grade, designed to change and grow according to the individual progress of each student shown by formal examinations. Lessons were subject to change even by the hour, so adaptability and rapid thinking skills were required and utilized.
- Maintained up to 4 students per hour, managing staggered lesson times as well as teaching students of dramatically different skill levels simultaneously.
- Managed classroom behavior effectively by implementing consistent rules and consequences while maintaining rapport with students, earning me the Instructor of the Month title for November 2023, voted on by students.
- Participated in relevant conferences or workshops, attending and working company events outside of regular work hours/location.
- Increased parent involvement through regular communication about student progress.
Cashier
Capella Pizzeria, Birmingham AL
Birmingham, AL
06.2023 - 08.2024
- Worked the cash register while simultaneously managing over 30 phone calls per night, all online order communications, as well as serving desserts and beverages
- Built relationships with customers to encourage/ensure repeat business.
- Created and managed the customer service line for ratings, questions, and complaints
- Assisted in inventory management by tracking stock levels and reporting/handling discrepancies.
- Monitored cash drawer for accuracy, ensuring all transactions were accounted for.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier, line worker
Chipotle, Birmingham AL
Birmingham, AL
05.2022 - 09.2023
- Kept the restaurant clean for the duration of my shift, including deep cleans for open/closes
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Assisted in training new cashiers on register operations and customer interaction protocols.
- Monitored inventory levels in the food, ensuring stock availability for efficient service.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Operated food preparation equipment to ensure efficient meal assembly.
Education
Madison International Baccalaureate School
Merida, Mexico05.2021
High School Diploma -
Oak Mountain High School
Birmingham, AL05.2024
Bachelor of Science - Electrical Engineering, Minor in Spanish
The University of Alabama
Tuscaloosa, AL05.2028
Skills
- Teaching and leadership
- Reliability and punctuality
- Professionalism and courtesy
- Product knowledge
- Time management
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier, Barista, Shift lead
Scooters Coffee, Chelsea AL
05.2025 - 07.2025
Instructor
Mathnasium, Birmingham AL
07.2023 - 08.2024
Cashier
Capella Pizzeria, Birmingham AL
06.2023 - 08.2024
Cashier, line worker
Chipotle, Birmingham AL
05.2022 - 09.2023
Madison International Baccalaureate School
High School Diploma -
Oak Mountain High School
Bachelor of Science - Electrical Engineering, Minor in Spanish
The University of Alabama