Summary
Overview
Work History
Education
Skills
References
Certification
References
Timeline
Generic

HELEN FRANCISCO

Katy,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Process Assistant

Amazon
Houston, Texas
07.2019 - Current
  • Analyzed data from multiple sources to identify opportunities for improvement.
  • Supported special projects upon request from department manager.
  • Provided technical assistance during system upgrades or maintenance activities as needed.
  • Resolved customer inquiries promptly by providing timely updates on status of requests or orders.
  • Advised and assisted specific staff members to support understanding of changes and implementation of streamlined processes.
  • Provided support to team members in resolving process-related issues.
  • Monitored process performance to ensure compliance with established standards.
  • Participated in meetings with internal teams to discuss process changes or modifications.
  • Coached and trained production leads on general process concepts, and how to identify potential improvements without assistance.

Property Adjuster

Alacrity/State Farm
Houston, Texas
04.2018 - Current
  • Examines claims forms, policies and endorsements, client instructions, and other records to determine coverage
  • Settles claims by determining clients' coverage, liability, clients' instructions, and authority levels required by obtaining demands and making offers to claimants, issuing settlement checks, making fillings with regulatory agencies, disposing of salvage, and pursuing subrogation
  • Appropriate investigates claims by interviewing insureds, claimants, and witnesses, obtaining official reports, and comparing claim information with evidence sets loss reserves
  • Prepares reports by collecting and summarizing information required by a client, local state, and federal government, and by state farm
  • Superb communication and organizational skills
  • Participates in special projects or performs duties in other areas as requested
  • Maintain acceptable product quality through compliance with service standards and compliance with internal quality control initiatives.
  • Resolve auto claims for insureds by providing relevant policy details and excellent customer service.
  • Participated in training sessions related to new policies or procedures.
  • Maintained detailed records of all claim activities in a timely manner.
  • Developed relationships with clients, underwriters, adjusters, brokers and other internal and external stakeholders.

Customer Service Representative

Tramontina
Houston, Texas
04.2017 - 05.2018
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

Higher National Diploma - Business Administration

Lagos State Polytechnic
01.2007

Ordinary National Diploma - Business Administration

Auchi Polytechnic
01.2004

Skills

  • Relationship Management
  • Microsoft Office
  • Critical thinking and Problem Solving
  • Excellent human interpersonal relationship
  • Organizational and time management skills
  • Oral and written communication skills
  • Settlement Negotiations
  • Property Damage Assessment
  • Team Collaboration
  • Damage Assessment
  • Claims Investigation and Evaluation
  • Decision-Making
  • Problem-solving skills

References

Available on request

Certification

  • Cloud Support Specialist - In view

References

References available upon request.

Timeline

Process Assistant

Amazon
07.2019 - Current

Property Adjuster

Alacrity/State Farm
04.2018 - Current

Customer Service Representative

Tramontina
04.2017 - 05.2018

Higher National Diploma - Business Administration

Lagos State Polytechnic

Ordinary National Diploma - Business Administration

Auchi Polytechnic

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HELEN FRANCISCO