HELEN FREEMAN
Garland,TX
Summary
A goal driven individual looking for reputable company with growth and advancement opportunities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
In-Home Caretaker
Better Options Healthcare
Garland, Dallas, TX
06.2016 - 05.2020
- Ran errands for patients, did shopping, and picked up other necessities.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Scheduled and accompanied clients to medical appointments.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Customer Service Agent
Speed Fc Commerce
Dallas, TX
01.2015 - 06.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Customer Service Associate
Citicards Issuance
Dallas, TX
10.2004 - 12.2014
- Contacting Customer Service via,telephone,fax, or email to handle customers concerns
- Processing and Expediting Customer Credit Cards by ups, next day ,2 day air, ups,dhl,fedex,or usps
- Embossing customers Credit Cards
- Insertion for mail out of Credit cards
- Processing labels for ups, dhl. or fedex
- Processing of customer credit cards in a accurate and timely manner
Education
GED -
Garland Evening School
Garland, TX05.1985
Skills
- Maintaining Patient Records
- Meal Assistance
- Transporting Residents
- Transportation and Errands
- Housekeeping Duties
- Order and Refund Processing
- Credit Card Payment Processing
- Call Transfers
- Answering Customer Questions
- Inbound and Outbound Calling
Certification
- 9 YEARS INVENTORY CONTROL
- 7 YEARS SILK SREEN
- 5 YEARS CUSTOMER SERVICE
- 3 YEARS INSERTION
- 3 YEARS LEAD
- 3 YEARS EMBOSSER
-
Timeline
In-Home Caretaker
Better Options Healthcare
06.2016 - 05.2020
Customer Service Agent
Speed Fc Commerce
01.2015 - 06.2016
Customer Service Associate
Citicards Issuance
10.2004 - 12.2014
GED -
Garland Evening School
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