Helen Fung Yip
Renton,WA
Summary
Dynamic professional with extensive expertise in customer service and problem-solving at Western Glove Works. Proven ability to manage accounts and enhance client relationships while maintaining exceptional attention to detail. Committed to supporting students' academic and personal growth through effective classroom assistance and individualized support.
Overview
24
24
years of professional experience
Work History
Library Volunteer
Apollo Elementary School
Renton, Washington
10.2023 - Current
- Guided patrons in locating books and resources, enhancing their library experience.
- Aided librarians in preparation of class and workshop materials, contributing to successful programming.
- Sorted and shelved materials according to library standards, ensuring efficient access for patrons.
Reading Tutor Volunteer
Apollo Elementary School
Renton, WA
10.2024 - 06.2025
- Instructed student in decoding unfamiliar words using phonics principles, enhancing reading comprehension.
- Conducted twice weekly one-on-one sessions focusing on reading and sounding out letters and words with fourth grader, supporting academic progress.
Merchandising Coordinator
Western Glove Works, dba WGW Sales Inc.
07.2019 - 03.2020
- Managed major accounts with seasonal style setups for Jag Jeans on Amazon Vendor Central and Zappos vendor sites, ensuring alignment with brand goals.
- Communicated with designers and sales associates to maintain brand styles, and strengthen account relationships.
- Updating and maintaining the online wholesale order entry website with seasonal line updates.
Customer Service
Western Glove Works, dba SB Operations Inc.
02.2018 - 07.2019
- Processing returns and sales orders.
- Assist Sales Reps with sales reporting and problem-solving.
- Onboarding new employees and customers in our system with remote one-on-one training.
- Manage all specialty wholesale accounts for the Jag Jeans brand in the USA and Canada.
- Updating and maintaining the online wholesale order entry website with seasonal line updates.
- Uploading new styles into the BlueCherry Infinity system.
Production Coordinator
Western Glove Works, dba SB Operations Inc.
12.2016 - 01.2018
- Creating and maintaining contracts with factories.
- Updating costs and units then sending to factory.
- Communicating with production team in meetings to manage company inventory.
- New style setup and maintenance in BlueCherry Infinity system.
Customer Service
Western Glove Works, dba Simply Blue Inc.
05.2013 - 12.2016
- Supervise all specialty wholesale accounts for the Jag Jeans brand in the USA and Canada.
- Assist Sales Reps with sales reporting and problem-solving.
- Processing returns and sales orders.
- Updating and maintaining the online wholesale order entry website with seasonal line updates.
- Uploading new styles into the BlueCherry Infinity system.
- Provided prompt and courteous customer service to clients.
Customer Service
HMX LLC, dba Simply Blue Apparel
04.2011 - 12.2012
- Oversee all accounts for Jag Jeans in USA.
- Maintain daily contact and run weekly and month reports for sales representatives.
- Manage customer service phone calls in 3 different computer programs for brands: Bobby Jones, Jag Jeans, Christopher Blue, Worn Women and Worn Men.
Assistant Merchandiser
Simply Blue Apparel, Inc
04.2008 - 12.2010
- Prepare contracts for units and value of apparel to send overseas to client for orders including size scale calculations.
- Review and communicate contracts and prices with manager.
- Maintain seasonal apparel reports for managers and help with annual national sales meetings for several brands.
West Coast Account Specialist/Customer Service
Simply Blue Apparel, Inc
03.2007 - 03.2008
- Head all accounts in West Coast for 5 different brands, responsible for accuracy of specialty account orders.
- Follow up and communication with buyers and sales representative.
- Run weekly reports for sales representative.
- Coordinated communication between clients and internal teams to resolve issues.
Office Manager/Legal Assistant
The NohBell Group; Law Office of Elizabeth J. Bern
07.2004 - 09.2006
- Arrange travel, manage schedules, edit, formatting, and prepare professional documents.
- Maintain client database and filing system, deposit checks, order office supplies.
- Managed daily office operations and ensured efficient workflow.
- Maintain office equipment.
Intern
GE Global Internship Program, GECIS India
06.2003 - 08.2003
- Prepare individual project, create and compile weekly reports.
- Establish communication with managers and personnel.
- Help design and recommend retention incentives for managers.
Employment Program Assistant
Chinese Information & Service Center
10.2001 - 04.2003
- Create/translate flyers in Chinese, monitor client files.
- Verbally translate English to Chinese, assist in job search and training.
- Organize job postings, general office duties.
Education
B.A. - Business Administration (Information Systems concentration), CISB (Certificate of International Studies in Business) Chinese Track, Chinese Language Studies (Minor)
University of Washington, Michael G. Foster School of Business
Seattle, WA03.2004
Skills
- Customer service
- Attention to detail
- Microsoft Office Suite
- Multitasking and flexibility
- Problem solving
- Data entry
References
Available Upon Request
Languages
Chinese (Mandarin)
Limited
Chinese (Cantonese)
Native/ Bilingual
Timeline
Reading Tutor Volunteer
Apollo Elementary School
10.2024 - 06.2025
Library Volunteer
Apollo Elementary School
10.2023 - Current
Merchandising Coordinator
Western Glove Works, dba WGW Sales Inc.
07.2019 - 03.2020
Customer Service
Western Glove Works, dba SB Operations Inc.
02.2018 - 07.2019
Production Coordinator
Western Glove Works, dba SB Operations Inc.
12.2016 - 01.2018
Customer Service
Western Glove Works, dba Simply Blue Inc.
05.2013 - 12.2016
Customer Service
HMX LLC, dba Simply Blue Apparel
04.2011 - 12.2012
Assistant Merchandiser
Simply Blue Apparel, Inc
04.2008 - 12.2010
West Coast Account Specialist/Customer Service
Simply Blue Apparel, Inc
03.2007 - 03.2008
Office Manager/Legal Assistant
The NohBell Group; Law Office of Elizabeth J. Bern
07.2004 - 09.2006
Intern
GE Global Internship Program, GECIS India
06.2003 - 08.2003
Employment Program Assistant
Chinese Information & Service Center
10.2001 - 04.2003
B.A. - Business Administration (Information Systems concentration), CISB (Certificate of International Studies in Business) Chinese Track, Chinese Language Studies (Minor)
University of Washington, Michael G. Foster School of Business