Helen Gain
Las Vegas,NV
Summary
Dynamic leader and visionary with a proven track record at Auntie Helen's Kitchen and Teavana. Excelled in strategic planning, innovation management, and inspirational leadership, driving growth and enhancing customer satisfaction. Skilled in marketing expertise and interpersonal communication, adept at fostering team collaboration and talent development. Achieved significant advancements in competitive positioning and operational efficiency.
Overview
13
13
years of professional experience
Work History
CEO, Chef and Founder of Auntie Helens Kitchen
Auntie Helens Kitchen
Las Vegas, NV
01.2024 - Current
- Analyzed industry trends to develop competitive strategies.
- Identified new opportunities for growth, expansion, and diversification.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with applicable laws and regulations related to business operations.
- Reviewed operational records to determine amount of food used in order to maintain appropriate inventory levels.
- Met with clients to discuss menus and meal options for weddings and banquets.
- Determined schedules and staff requirements necessary to prepare and plate food.
- Documented employee performance reviews in order to assess progress towards goals set out in training plans.
- Supervised specialty dish preparation to satisfy customer requests and cater to various dietary needs.
- Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
- Resolved customer complaints regarding food quality or service promptly and professionally.
- Organized special events such as banquets or buffets requiring complex menus or decorations.
Assistant Store Manager
Teavana
Las Vegas, NV
09.2011 - 01.2014
- Recruited and hired qualified candidates to fill open positions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed business performance data and forecasted business results for upper management.
Education
Culinary Training - Culinary Across Cultures And Chef Styles
Mise En Place Cooking
Las Vegas, NV01-2014
Bachelor of Arts - Theater, Fine Arts, And Communication
Southern Illinois University, Edwardsville
Edwardsville, IL06-1992
Skills
- Customer focus
- Talent development
- Innovation management
- Organizational agility
- Inspirational leadership
- Change and growth management
- Interpersonal communication
- Strategic planning and execution
- Marketing expertise
- Team collaboration
- Crisis communication
- Visionary leadership
Auntie Helens Kitchen has a 5 star rating on Yelp
- Excellent service to clients resulting in 5 star rating
Timeline
CEO, Chef and Founder of Auntie Helens Kitchen
Auntie Helens Kitchen
01.2024 - Current
Assistant Store Manager
Teavana
09.2011 - 01.2014
Culinary Training - Culinary Across Cultures And Chef Styles
Mise En Place Cooking
Bachelor of Arts - Theater, Fine Arts, And Communication
Southern Illinois University, Edwardsville
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