Helen Geiger
Savannah,GA
Summary
Dynamic professional with a strong background in hospitality and service industry, excelling in guest relations and team management. Proven track record at Fresh Market, enhancing guest experiences and streamlining operations. Skilled in effective communication and complaint handling, significantly improving customer satisfaction. Professional administrative expert prepared for leading and optimizing office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in project management, process improvement, and communication. Reliable and efficient with proactive approach to problem-solving and organizational excellence. Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Guest Services Manager
Fresh Market
11.2024 - Current
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Successfully handled emergency situations calmly while coordinating appropriate responses from staff members as per established protocols.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Monitored areas for security issues and safety hazards.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Front Desk Receptionist
Personnel Company
02.2017 - 02.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Dietary Aide
Azaleland Nursing Home
08.2024 - 10.2024
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Gave the best monitoring shifts with residents accuracy on getting food to the in a timely manner.
- Clean and perfect hygiene. Cleansing hands.
Asstist.Teacher/ Cook
Childcare Network
04.2020 - 02.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Office Assistant
Insurance Community Center
01.2002 - 02.2003
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
H. V. Jenkins
Savannah, GA07.1997
Skills
- Exceptional communication
- Staff training and development
- Team management
- Guest relations
- Complaint handling
- Sales and upselling
- Hospitality and service industry background
- Guest services
Certification
Fire & Safety
CPR
Guest Hospitality Services
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Assistant Guest Services Manager
Fresh Market
11.2024 - Current
Dietary Aide
Azaleland Nursing Home
08.2024 - 10.2024
Asstist.Teacher/ Cook
Childcare Network
04.2020 - 02.2022
Front Desk Receptionist
Personnel Company
02.2017 - 02.2018
Office Assistant
Insurance Community Center
01.2002 - 02.2003
Fire & Safety
CPR
Guest Hospitality Services
H. V. Jenkins
Similar Profiles
Hannah VealeHannah Veale
Cashier at Fresh MarketCashier at Fresh Market
Gene MerambleGene Meramble
Food Service Worker at Fresh MarketFood Service Worker at Fresh Market
Jennifer KrolewskiJennifer Krolewski
Deli Prep Associate at Fresh MarketDeli Prep Associate at Fresh Market