Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Helen Geschke

Brunswick,OH

Summary

Professional in insurance claims with strong analytical skills and focus on accuracy. Known for team collaboration and adaptability in dynamic environments. Expertise in evaluating claims, ensuring compliance, and resolving discrepancies. Dependable and results-driven with focus on achieving optimal outcomes. Skilled in records retention, data entry, compliance, and confidentiality standards.

Overview

15
15
years of professional experience

Work History

Central Claims Rep-Senior

Progressive Insurance
10.2023 - Current
  • Investigates and analyzes insurance claims by communicating with customers to answer questions, obtain information, and corresponds with all involved parties.
  • Communicates coverage and liability decisions with the involved parties.
  • Manages inventory of claims by continuously verifying all steps are complete, while monitoring the claim to close.
  • I provide excellent customer service by responding to the involved parties by answering all calls, texts and emails in a timely manner.
  • I express empathy for the situation and strive to make the claims process as smooth as possible.
  • Partners with other departments to resolve coverage investigations as needed.
  • Submits correct claims to subrogation to help recuperate funds that are owed to Progressive.

Store Manager

David's Bridal
06.2022 - 06.2023
  • Managed current and previous employee records in accordance to company standards, ensuring all need documentation was in the files, maintaining and purging files, training other managers on the process
  • Managed daily store reports, ensuring all deposits were accounted for, checked daily for any discrepancies, retained all reports in accordance to company standards, purged aged out reports to ensure the files were accurate.
  • With depth in training, mentoring, coaching, and developing staff in a consumer-focused store operations
  • Strong merchandising background coupled with an exceptional sense of customer service and in-depth knowledge of cash/inventory management
  • Broad skills in educating personnel to achieve exceptional levels of customer service, building teams, and ensuring the achievement of corporate goals
  • Set performance expectations for employees and implemented improvement plans to reach targets
  • Promoted team-oriented culture with common sales, service and productivity goals
  • Directed and maintained store merchandising standards to present organized and engaging in-store experience
  • Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses
  • Established customer relationships to generate more business, maintain store profitability and expand brand loyalty
  • Interacted with customers on sales floor to build rapport and offer product expertise
  • Facilitated stocking and storage of merchandise by following defined company work processes
  • Recruited, interviewed and hired new employees based on strengths, preparedness and work experience
  • Made recommendations regarding employee pay rate and advancement
  • Increased employee job satisfaction with hands-on, motivational approach
  • Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements
  • Evaluated training needs and conducted performance reviews to drive staff development
  • Managed daily operations and monitored activities to guarantee compliance with SOPs and safety regulations
  • Scheduled shifts to minimize labor costs and drive productivity.

Operations/Sales Manager

DAVIDS BRIDAL
01.2010 - 01.2022
  • Managed current and previous employee records in accordance to company standards, ensuring all need documentation was in the files, maintaining and purging files, training other managers on the process
  • Managed daily store reports, ensuring all deposits were accounted for, checked daily for any discrepancies, retained all reports in accordance to company standards, purged aged out reports to ensure the files were accurate.
  • Partnered with human resources to recruit, hire and onboard sales staff
  • Updated and maintained company-provided prospecting and CRM tools and systems
  • Built and maintained strategic partnerships through superior service and execution
  • Responded to phone calls and emails and took immediate action to resolve customer service concerns
  • Reviewed operational metrics and sales data to inform sales strategy
  • Explained product features and demonstrated operation to educate customers and close sales
  • Mentored sales team in document management, CRM software and contract negotiation
  • Worked closely with all sales personnel to assist with routine sales and handle advanced issues
  • Recruited and hired talented sales personnel to add depth and strength to sales team.

Office Manager

STAY TOTALLY BOOKED
09.2014 - 01.2018
  • Assists in recruiting, hiring, and training, to develop top performing employees
  • Assists management with applicant screening process
  • Prepare schedules and assignments to meet short- and long-term business demands
  • Monitored employee work to assess performance and identify knowledge gaps
  • Mentored employees on performance using both in the moment coaching and sit down conversations
  • Work on maintaining store standards as new product arrive Strategically arranged multiple products in an area to provide an optimal experience for guests
  • Conduct regular store rounds to review operational standards and monitor quality of customer service
  • Maintain store opening, mid-day and closing procedures
  • Prepared schedules and assignments to meet short- and long-term business demands
  • Monitored employee work to assess performance and identify knowledge gaps
  • Planned and executed strategies to increase business and drive profit growth
  • Cross-trained staff in secondary roles to expand operational diversity
  • Developed internal talent to build cohesive and successful leadership team
  • Documented, researched, and resolved customer service issues
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Delivered fast and friendly service regarding questions and service complaints
  • Answered numerous inbound calls each day to handle various concerns, set appointments, and close sales
  • Trained sales team on strategies to manage value messages, structure opportunities, and achieve deal closures
  • Fielded questions from staff, customers, and vendors using phone and email
  • Created communication plans and utilized social media and messaging channels to promote news, announcements, and events
  • Placed orders, monitored usage, and coordinated stocking to control office supplies
  • Resolved customer complaints and answered customers' questions regarding policies and procedures
  • Motivated employees to continuously grow knowledge and enhance abilities
  • Covered daily office workloads through effective staffing and resource coordination.

Education

High School Diploma -

Lakewood High School
Lakewood, OHIO

Skills

  • Customer service management
  • Inventory control
  • Process improvements
  • Partnership building
  • Performance optimization
  • Loss prevention
  • Staff management
  • Performance evaluations
  • Sales oversight
  • Employee training and development
  • Team building and leadership
  • Staff hiring
  • Networking and collaboration
  • Operations management
  • Product promotion
  • Cross-functional team management
  • Improve performance
  • Customer service
  • Claims Processing Efficiency
  • Insurance regulations knowledge
  • Audit preparation
  • Compliance Monitoring

References

References available upon request

Timeline

Central Claims Rep-Senior

Progressive Insurance
10.2023 - Current

Store Manager

David's Bridal
06.2022 - 06.2023

Office Manager

STAY TOTALLY BOOKED
09.2014 - 01.2018

Operations/Sales Manager

DAVIDS BRIDAL
01.2010 - 01.2022

High School Diploma -

Lakewood High School

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