Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

HELEN GESCHKE

Brunswick,OH

Summary

Seasoned professional with a proven track record at Progressive Insurance Companies, excelling in customer service management and claims investigation. Demonstrated expertise in leading teams to exceed performance targets through innovative process improvements and effective staff training. Skilled in partnership building and decision-making, ensuring operational excellence and compliance across roles.

Overview

15
15
years of professional experience

Work History

Claims Representative

Progressive Insurance Companies
Mayfield Heights, Ohio
10.2023 - Current
  • Analyzed and determined fault in auto accidents based on evidence and applicable laws.
  • Participated in peer mentoring of new claims adjusters, sharing knowledge, and expertise.
  • Interviewed all relevant parties to determine pertinent claim information.
  • Assisted in fraud detection and prevention efforts by identifying suspicious claim activities.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Maintained accurate documentation of all claim activity within designated system.
  • Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
  • Assisted colleagues with difficult cases; provided guidance regarding complex issues or scenarios.
  • Identified and obtained evidence to ascertain claim value.
  • Interpreted insurance policy language to apply appropriate coverage.
  • Utilized claim handling software to document and manage claim files efficiently.
  • Interpreted policy language to determine coverage for insureds.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Reviewed and applied state laws and regulations to ensure compliance in claim handling.
  • Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.

Store Manager

David's Bridal
Strongsville, OH
06.2022 - 06.2023
  • With depth in training, mentoring, coaching, and developing staff in a consumer-focused store operations
  • Strong merchandising background coupled with an exceptional sense of customer service and in-depth knowledge of cash/inventory management
  • Broad skills in educating personnel to achieve exceptional levels of customer service, building teams, and ensuring the achievement of corporate goals
  • Set performance expectations for employees and implemented improvement plans to reach targets
  • Promoted team-oriented culture with common sales, service and productivity goals
  • Directed and maintained store merchandising standards to present organized and engaging in-store experience
  • Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses
  • Established customer relationships to generate more business, maintain store profitability and expand brand loyalty
  • Interacted with customers on sales floor to build rapport and offer product expertise
  • Facilitated stocking and storage of merchandise by following defined company work processes
  • Recruited, interviewed and hired new employees based on strengths, preparedness and work experience
  • Made recommendations regarding employee pay rate and advancement
  • Increased employee job satisfaction with hands-on, motivational approach
  • Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements
  • Evaluated training needs and conducted performance reviews to drive staff development
  • Managed daily operations and monitored activities to guarantee compliance with SOPs and safety regulations
  • Scheduled shifts to minimize labor costs and drive productivity

Operations/Sales Manager

DAVIDS BRIDAL
Strongsville, OH
01.2010 - 01.2022
  • Partnered with human resources to recruit, hire and onboard sales staff
  • Updated and maintained company-provided prospecting and CRM tools and systems
  • Built and maintained strategic partnerships through superior service and execution
  • Responded to phone calls and emails and took immediate action to resolve customer service concerns
  • Reviewed operational metrics and sales data to inform sales strategy
  • Explained product features and demonstrated operation to educate customers and close sales
  • Mentored sales team in document management, CRM software and contract negotiation
  • Worked closely with all sales personnel to assist with routine sales and handle advanced issues
  • Recruited and hired talented sales personnel to add depth and strength to sales team

Education

High School Diploma -

Lakewood High School
Lakewood, OHIO

Skills

  • Customer service management
  • Inventory control
  • Process improvements
  • Partnership building
  • Performance optimization
  • Loss prevention
  • Staff management
  • Performance evaluations
  • Employee training and development
  • Team building and leadership
  • Staff hiring
  • Networking and collaboration
  • Operations management
  • Cross-functional team management
  • Improve performance
  • Customer service
  • Insurance claims review
  • Documentation research
  • Accident review
  • Time management
  • Claims investigation
  • Decision-making
  • Coverage determination

References

References available upon request.

Timeline

Claims Representative

Progressive Insurance Companies
10.2023 - Current

Store Manager

David's Bridal
06.2022 - 06.2023

Operations/Sales Manager

DAVIDS BRIDAL
01.2010 - 01.2022

High School Diploma -

Lakewood High School

Similar Profiles

CREATE PROFILE
HELEN GESCHKE