Helen Gomes

• Supervised daily operations to ensure exceptional guest experiences and service quality.
• Trained and mentored team members in hospitality standards and operational procedures.
• Implemented inventory control measures to optimize resource allocation and reduce waste.
• Coordinated maintenance requests to uphold facility safety and cleanliness standards.
• Managed scheduling for staff to ensure adequate coverage during peak times.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Implemented cost-saving measures, significantly reducing operational expenses.

• Supervised daily operations to ensure efficient service delivery and customer satisfaction.
• Trained team members on operational procedures and safety protocols to enhance performance.
• Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
• Implemented scheduling strategies to optimize staffing during peak hours for improved service efficiency.

Coordinated management of environmental services.

Performed detailed checks to confirm rooms were properly cleaned.

Minimized costs associated with inventory.

Coordinated staff schedules to optimize workflow.

Organized and maintained schedules.

Performed nightly drops to maintain database accuracy.

Directed shifts maintaining perfect guest satisfaction

Facilitated onboarding process for new team members.

Demonstrated strong work ethic while maintaining a positive environment.

• Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
• Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
• Utilized point-of-sale systems to streamline transactions and improve sales tracking accuracy.
• Collaborated with management to develop promotional strategies that increased store engagement.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled costs to keep business operating within budget and increase profits.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.