Helen Haile
Charlotte,NC
Summary
Detail-oriented team player with strong organizational skills and has the ability to handle and finish multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate individual, always ready to help the team achieve company goals.
Overview
18
18
years of professional experience
Work History
Retail Sales Associate
Crate and Barrel
10.2025 - Current
- Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Implemented visual merchandising strategies to optimize product displays and increase sales potential.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Caregiver
Freezone Home Care LLC
05.2024 - Current
- Coordinated transportation for medical appointments and social engagements for clients.
- Fostered positive relationships with clients, enhancing emotional well-being and trust.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Maintained clean, safe, and well-organized patient environment.
Retail Sales Associate
Marshalls
01.2022 - Current
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
Barista
Starbucks
07.2008 - 06.2021
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Promoted additional items with beverages, increasing store sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Packaged bagels, muffins and other food items for customer purchase.
Retail Sales Associate
Marshalls
11.2018 - 03.2020
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers and helped with product questions, selections, and purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Skills
- Engaging with Diverse Customers
- Building Customer Loyalty
- Answering Customer Questions
- Stockroom Upkeep
- Team Cooperation
- Safety and Cleanliness Standards
- Problem-solving
- Time management
- Cash handling
- Display setup
- Merchandise display
- Reliability and punctuality
- Suggestive selling
Languages
Tigrinya
Native or Bilingual
Amharic
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Sales Associate
Crate and Barrel
10.2025 - Current
Caregiver
Freezone Home Care LLC
05.2024 - Current
Retail Sales Associate
Marshalls
01.2022 - Current
Retail Sales Associate
Marshalls
11.2018 - 03.2020
Barista
Starbucks
07.2008 - 06.2021