Helen Hayes
Omaha,NE
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Business Systems Analyst
Mutual Of Omaha Insurance Company
Omaha, NE
11.2013 - 07.2017
- Trained business personnel in use of systems.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
- Gathered, reviewed and reported on findings.
- Helped deploy system enhancements to improve field operations.
Sales Support Specialist
Mutual Of Omaha Insurance Company
Omaha, NE
04.2009 - 11.2013
- Coordinated responses and resources to handle special client requests.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
- Assisted customers with sales needs such as inventory and shipping questions.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Call Center Customer Service Representative
Mutual Of Omaha Insurance Company
Omaha, NE
01.2006 - 11.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered over 90 calls per shift to meet fast-paced call center demands.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Science - Business Administration And Management
Bellevue University
Bellevue, NE11.2011
Skills
- User Acceptance Testing (UAT)
- Activity Diagram
- Feature and Functionality Understanding
- Business Intelligence Data Modeling
Timeline
Business Systems Analyst
Mutual Of Omaha Insurance Company
11.2013 - 07.2017
Sales Support Specialist
Mutual Of Omaha Insurance Company
04.2009 - 11.2013
Call Center Customer Service Representative
Mutual Of Omaha Insurance Company
01.2006 - 11.2009
Bachelor of Science - Business Administration And Management
Bellevue University
Similar Profiles
Keaton DycheKeaton Dyche
Business Analyst I/II at Mutual Of Omaha Insurance CompanyBusiness Analyst I/II at Mutual Of Omaha Insurance Company
Cheryl RushingCheryl Rushing
Customer Care Analyst II at Mutual Of Omaha Insurance CompanyCustomer Care Analyst II at Mutual Of Omaha Insurance Company
Lesley PiersonLesley Pierson
Medicare Claims Specialist at Mutual Of Omaha Insurance CompanyMedicare Claims Specialist at Mutual Of Omaha Insurance Company
Brittany PabloBrittany Pablo
Licensed Insurance Agent at Mutual Of Omaha Insurance CompanyLicensed Insurance Agent at Mutual Of Omaha Insurance Company
Daniel UtterDaniel Utter
Assistant Program Director at CEDARS Youth ServicesAssistant Program Director at CEDARS Youth Services