Helen Hernandez
Irving,TX
Summary
Experienced in managing customer interactions and resolving issues efficiently. Strong communication skills and empathy used to build lasting relationships with customers. Proven track record of maintaining high levels of customer satisfaction and fostering loyalty among clientele.
Overview
18
18
years of professional experience
Work History
Inventory Management
Hudson Group, DFW Airport
02.2021 - 05.2025
- Proficient in extracting/auditing customer compliance data from mainframe/SAP, to include, but not limited to; Excel and SAP
- Lead exact cash transactions, ensuring smooth inventory management.
- Share product insights with customers, enhancing their experience.
- Efficiently handle administrative tasks to support store operations.
- Contribute to team meetings, fostering collaborative solutions.
- Maintain organized store displays, improving visual appeal.
- Conduct weekly pricing audits
Customer Data Analyst remote
World Finance, Dallas, TX
01.2017 - 01.2019
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Managed loan documentation and processing, ensuring compliance and accuracy.
- Handle research, reconciliation, and negotiations of account issues
- Provides customer satisfaction through day-to-day Corporate Customer support, problem identification and resolution.
- Optimized payment posting procedures, reducing processing time and minimizing errors. Consistently met or exceeded loan
- Targeted, driving branch performance
Patient Care Coordinator
UT Southwestern Medical Center, Dallas, TX
03.2014 - 12.2017
- Knowledge of different diets and restrictions
- Problem-solving and multitasking
- Prepare patients' reportsManaged patient dietary needs, coordinated meal orders, and ensured compliance with diverse dietary
- Extracting data from customer specific databases. 20%
- PC knowledge and MS Office applications
Customer Support Specialist
State Farm
02.2007 - 02.2014
- Claim handlers and enter electronic claim information
- Receive and distribute incoming and outgoing mail
- Perform receptionist and office duties Run a variety of office equipment
- Gather information for catastrophe claims and navigate to various windows
- Resolve issues in a right and prompt manner that provides the highest level of customer satisfaction.
Education
Bachelor's degree - undefined
Full Sail University
Winter Park, FLMedical Assistant Diploma - undefined
High-tech Institute
Irving, TX01.2007
Skills
- Advanced Excel
- SAP
- Customer Relationship
- Management
- Customer Data Extracting
- Years of experience: 5 years
- Provides customer satisfaction through day-to-day Corporate Customer support, problem identification and resolution
- PC knowledge and MS Office applications
- Inventory management
Languages
Spanish
Native or Bilingual
Timeline
Inventory Management
Hudson Group, DFW Airport
02.2021 - 05.2025
Customer Data Analyst remote
World Finance, Dallas, TX
01.2017 - 01.2019
Patient Care Coordinator
UT Southwestern Medical Center, Dallas, TX
03.2014 - 12.2017
Customer Support Specialist
State Farm
02.2007 - 02.2014
Bachelor's degree - undefined
Full Sail University
Medical Assistant Diploma - undefined
High-tech Institute
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