HELEN HERNANDEZ
Las Vegas
Summary
Dynamic Business Operations Coordinator with expertise in operational efficiency, compliance management, and cross-functional collaboration. Proven ability to streamline workflows and enhance team performance, driving impactful results in diverse operational settings.
Overview
6
6
years of professional experience
Work History
Business Operations Coordinator
Wyndham Vacation Ownership
Las Vegas
04.2022 - Current
- Coordinated daily operations to streamline workflow and enhance team collaboration.
- Assisted in developing and implementing operational procedures to improve efficiency.
- Collaborated with cross-functional teams to address operational challenges promptly.
- Created reports on operational metrics for management review regularly.
- Collaborated with other departments to ensure smooth workflow processes across the organization.
- Ensured compliance with applicable laws, regulations, policies, procedures. related to business operations.
- Resolved customer complaints pertaining to operational issues efficiently and effectively.
- Organized and maintained records of daily, weekly, and monthly operational activities.
- Served as key corporate representative, liaising with multiple departments in support of operational excellence.
Marketing Administrator
Wyndham Vacation Ownership
Las Vegas
04.2022 - Current
- Collaborated with sales teams to ensure alignment on marketing strategies and messaging.
- Provided administrative support when needed including scheduling appointments or organizing documents.
- Ensured compliance with all applicable laws regarding advertising or promotion activities.
- Maintained a comprehensive marketing calendar, ensuring timely execution of campaigns and events.
- Maintained customer database, ensuring accurate data entry and updates.
- Created reports on campaign performance using analytics tools for insights.
- Provided administrative support to the Marketing Manager on a daily basis.
- Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
- Compiled reports on marketing performance metrics to track progress against objectives.
- Provided administrative support to the marketing department.
Certified Medical Assistant
Nevada Pediatric Specialists
Las Vegas
02.2020 - 04.2022
- Maintained accurate patient records and documentation.
- Administered basic clinical procedures under supervision.
- Communicated effectively with patients regarding their care plans.
- Educated patients on health practices and preventive care measures.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Educated patients about medications, procedures and physician's instructions.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Education
Associate of Science - Certified Clinical Medical Assistant
Northwest Career College
Las Vegas, NV01-2020
High School Diploma -
Del Sol Academy Of Preforming Arts
Las Vegas, NV05-2018
Skills
- Operational efficiency
- Data analysis
- Process development
- Compliance management
- Workflow coordination
- Project management
- Cross-functional collaboration
- Customer service
- Record management
- Effective communication
- Attention to detail
- Time management
- Excellent oral and written communication
- Process change & implementation
- Business administration
- Microsoft office proficient
- Problem-solving abilities
- Corporate communications
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Business Operations Coordinator
Wyndham Vacation Ownership
04.2022 - Current
Marketing Administrator
Wyndham Vacation Ownership
04.2022 - Current
Certified Medical Assistant
Nevada Pediatric Specialists
02.2020 - 04.2022
Associate of Science - Certified Clinical Medical Assistant
Northwest Career College
High School Diploma -
Del Sol Academy Of Preforming Arts
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