Summary
Overview
Work History
Education
Skills
Timeline
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Helen Hong

Clarkston,MI

Summary

Dynamic manager with a proven track record at ProClean, excelling in customer service and team leadership. Skilled in conflict resolution and staff training, I enhanced customer satisfaction and operational efficiency. My strong organizational skills and effective communication fostered a positive work environment, driving team productivity and engagement.

Overview

2026
2026
years of professional experience

Work History

Manager/General Manager

Proclean
01.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Recruited, hired, and trained all new employees.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, payroll, and all billing. Handled all administrative duties for the store.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Laundry and Dry Cleaning Assistant

ProClean
2017 - 2020
  • Improved customer satisfaction by providing efficient and friendly service at the front counter.
  • Maintained a safe and efficient work environment by adhering to company guidelines and cleaning protocols.
  • Demonstrated adaptability by quickly learning new techniques and technologies related to laundry and dry cleaning processes.
  • Played a vital role in upholding company reputation by resolving client complaints professionally, rectifying any errors or dissatisfaction promptly.
  • Enhanced customer satisfaction by consistently delivering clean and well-folded laundry items on time.
  • Delivered exceptional customer service when interacting with clients during drop-off and pick-up times, addressing any concerns or questions professionally.
  • Assisted in training new employees on company policies, laundry techniques, and equipment usage, fostering a collaborative learning atmosphere.

Front Counter Worker

ProClean
2006 - 2010
  • Assisted in maintaining a clean and organized work environment for optimal efficiency.
  • Operated cash registers proficiently while maintaining accuracy during end-of-day closing procedures for smooth financial operations.
  • Enhanced customer satisfaction by providing friendly and efficient service at the counter.
  • Trained new employees on company policies and procedures, fostering a positive work culture for all staff members.
  • Inspected finished garments thoroughly before returning them to customers, ensuring quality standards were met consistently.
  • Communicated effectively with dry-cleaning technicians about special requests or concerns related to customers'' items.
  • Maintained strict adherence to safety procedures, minimizing accidents and injuries in the workplace.
  • Handled high volumes of incoming phone calls professionally, addressing inquiries efficiently while keeping a courteous tone throughout interactions.
  • Displayed excellent time-management skills by prioritizing tasks efficiently under pressure without compromising attention to detail.
  • Organized garments and prepared them for cleaning or pressing as per specific instructions from customers or management guidelines.
  • Managed garment handling carefully, preventing damage or loss of customers'' items.
  • Established rapport with regular clients through consistent and memorable customer service interactions.
  • Processed customer transactions accurately, ensuring timely payments and accurate recordkeeping.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Dry Cleaner Cashier

Can Not Remember, Store Is Closed
2005 - 2006
  • Handled customer inquiries, addressing concerns professionally, and offering solutions to maintain exceptional service levels.
  • Built rapport with regular patrons through friendly interactions and consistent delivery of high-quality service experiences.
  • Performed end-of-day closing procedures accurately, including counting cash drawers and submitting transaction reports to management timely.
  • Enhanced store efficiency by maintaining accurate records of transactions and balancing cash drawer daily.
  • Ensured a clean, organized, and well-stocked front counter area for optimal customer experience.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Gained extensive knowledge of dry cleaning services offered to provide accurate information to customers upon inquiry.
  • Operated cash register to record transactions accurately and efficiently.

Sales Associate/Planogram Team Member

Meijer
2004 - 2005
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Clerical Assistant

Meijer
2002 - 2004
  • Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
  • Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
  • Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
  • Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Collaborated with other clerical staff on special projects, improving overall office performance.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Assisted with onboarding of new employees and teaching the new hire training classes.
  • Purchased and maintained office supplies.

DWG

Meijer
2001 - 2002
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked on the general merchandise team to affectively scan all empty shelves and pegs to replenish product stock, and check for discontinued products.

Jewelry Sales Associate

Meijer
2000 - 2000
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.

Education

Currently Enrolled in The Paralegal Program - Paralegal

OCC
Auburn Hills, MI
01-2027

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Task delegation
  • Documentation and reporting
  • Policy implementation
  • Conflict resolution
  • Teamwork and collaboration
  • Effective communication
  • Positive attitude
  • Problem-solving
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Work Planning and Prioritization
  • Hiring and training
  • Customer relationship management
  • Professional and courteous
  • Good judgment
  • Active listening

Timeline

Manager/General Manager

Proclean
01.2020 - Current

Laundry and Dry Cleaning Assistant

ProClean
2017 - 2020

Front Counter Worker

ProClean
2006 - 2010

Dry Cleaner Cashier

Can Not Remember, Store Is Closed
2005 - 2006

Sales Associate/Planogram Team Member

Meijer
2004 - 2005

Clerical Assistant

Meijer
2002 - 2004

DWG

Meijer
2001 - 2002

Jewelry Sales Associate

Meijer
2000 - 2000

Currently Enrolled in The Paralegal Program - Paralegal

OCC

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