Helen Huneke
Fort Lee
Summary
Innovative technology professional with extensive and diverse experience. Adept at optimizing systems and aligning technical solutions to meet business objectives. Demonstrated track record of leading projects from inception to completion, driving organizational growth, and achieving success.
Overview
25
25
years of professional experience
Work History
Product Support Specialist
Supplier.io
10.2024 - Current
- Supported the roll out of the company’s new online self-service diversity reporting portal and ESG reporting to clients
- Managed the company’s over 83 clients and their supplier diversity reporting projects during the onboarding process as well as supported new clients as part of a larger project implementation with the company’s other diversity analytics solutions such as benchmarking and ESG reporting
- Increased the client’s adoption to the online self-service diversity reporting portal to 90% through strong client communication and training each client on the new portal
- Analyzed and delivered the company’s new ESG enrichment reporting for the early customer adopters ensuring a successful delivery and training
- Served as 'voice of the customer' in delivering recommendations and improvements to the Product team as well as QA tested the company’s online self-service diversity reporting
- Demonstrated excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience
- Consulted with buyers at fortune 500 companies, analyzed their data files, and improved their data file format to ensure a higher data enrichment match rate of their data
Customer Data Manager
Supplier.io
04.2021 - 09.2024
Senior Manager, Strategic Sourcing, Marketing & Technology Communications
Wyndham Hotels & Resorts
06.2018 - 06.2020
- Managed the company’s internal and external Sourcing’s websites including the content management of the contracted supplier programs marketed to the managed and franchised hotels
- Managed and supported the company’s multiple sourcing systems including the company’s eProcurement system, Tier 1/Tier 2 reporting system, eRFX system and supplier registration system
- Served as project coordinator support during the cloning and splitting of all the Sourcing systems before Hotel Company spin off in June 2018 from Wyndham Worldwide
Senior Manager, eProcurement Systems Administrator
Wyndham Hotels & Resorts
08.2006 - 05.2018
Data Analyst
Wyndham Hotels & Resorts
08.2003 - 07.2006
Programmer Analyst
NCO Financial Systems
04.2000 - 06.2003
- Developed windows-based account automation applications for the company’s business client
- Maintained backend database and increased the client’s ability to collect accounts that were at risk by 25%
- Provided business/technical analysis on project and excellent customer support and training for the company’s internal sales revenue system
Education
Bachelor of Science - Computer Science
MONTCLAIR STATE UNIVERSITY
Montclair, NJ05-1997
Skills
- Business Analysis
- Data Analysis
- Problem-solving abilities
- Process Improvement
- Workflow Analysis
- Project Management
- Cross-functional Collaboration
- Interpersonal Communication
- Self Motivated
- Time Management
- Multi-Tasker
- Microsoft Office 365
- Microsoft Project
- Microsoft SharePoint
- MicroStrategy
- SQL
- Adobe Acrobat
- Zoom
- Teams
- Zendesk
- Skype
- Google Drive
- Google Analytics
- Power BI
- Boxcom
- B2B eProcurement Systems
- ERFX Systems
- Salesforce
Timeline
Product Support Specialist
Supplier.io
10.2024 - Current
Customer Data Manager
Supplier.io
04.2021 - 09.2024
Senior Manager, Strategic Sourcing, Marketing & Technology Communications
Wyndham Hotels & Resorts
06.2018 - 06.2020
Senior Manager, eProcurement Systems Administrator
Wyndham Hotels & Resorts
08.2006 - 05.2018
Data Analyst
Wyndham Hotels & Resorts
08.2003 - 07.2006
Programmer Analyst
NCO Financial Systems
04.2000 - 06.2003
Bachelor of Science - Computer Science
MONTCLAIR STATE UNIVERSITY
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