Helen Ibarra

Duties and Responsibilities:

1*. Client Relations*
a. Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations.
2. Communication
a. Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI.
b. Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
3*. Employee Management*
a. Develop and manage the site team members; including participating in the hiring training and evaluation of employees.
b. Ensure all open positions are filled in a timely manner.
c. Ensure all employees maintain compliance with various department requirements
4*. Leasing/Occupancy*
a. Maintain occupancy levels as established by owner/budget expectations.
b. Oversee and exhibit professional leasing techniques.
c. Ensure completion of the monthly Market Surveys and analysis.
d. Develop and implement advertising and marketing strategies for the apartment community as needed.
e. Oversee and exhibit closing ratios in regards phone and walk-in traffic per FPI policy
f. Ensure that all online marketing sources are updated (e.g., Craigslist) daily.
g. Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
h. Develop and oversee the implementation of resident retention programs.
i. Ensure the safety, comfort and privacy of all property residents.
j. Ensure move-in orientation is completed consistently with new residents.
5*. Revenue Management*
a. Manage the maximum revenue potential of the property through the management of lease expirations and timely turnover.
b. Management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies.
c. Participating in the development of and managing to the approved operating budget.
d. Accurately processing vendor invoices and managing accounting month end
e. Comply with periodic financial reporting requirements e.g., petty cash, mileage reimbursement, and variance reporting.
6. Reporting and Document Management
a. Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures.
b. Responsible for the daily integrity and confidentiality of resident files.
c. Ensure that documents and reporting systems are maintained, updated, and organized.
d. Meet all periodic reporting requirements e.g., Month End, Weekly Reports, Collection/Eviction Files etc.
e. Assist in budget preparation and delivery.
7. Risk Management items
a. Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
b. Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms.
c. React calmly and professionally in emergency, emotional and/or stressful situations
d. Maintain current permit, licensing, and inspection requirements.
e. Maintain compliance with OSHA requirements
8. Facility Maintenance
a. Assist residents with reporting of maintenance needs.
b. Document facility and maintenance needs and ensure timely completion.
c. Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
d. Follow up on maintenance requests to promote resident communication and satisfaction.
9. Other
a. Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
b. Comply with all Fair Housing Laws.
c. Promote a professional image by adhering to FPI Management's Dress Code Policy.
d. Conduct displayed must be of a professional manner when communicating with employees, residents.
e. prospective residents, clients, vendors, and guests while representing FPI Management.

• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.

• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
• Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
• Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
• Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Coordinated with legal counsel to resolve tenant disputes.
• Developed and implemented marketing strategies to increase occupancy rates.

• Collected and maintained careful records of rental payments and payment dates.
• Kept properties in compliance with local, state and federal regulations.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
• Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.