Summary
Overview
Work History
Education
Skills
Timeline
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Helen Johnson

Sumter,SC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Telephone Research Interviewer

Dynata Global
04.2022 - 06.2023
  • Delivered effective oral presentations to staff and clients based upon data compiled from different research sources.
  • Took active role in stakeholder meetings and brainstorming sessions, promoting positive changes to project strategies and future implementations.
  • Entered responses from survey participants into internal database using [Software] to later compile reports or conduct analysis.
  • Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
  • Reviewed, classified and recorded survey data in preparation for computer analysis.
  • Consulted with clients to identify survey needs and specific requirements such as special samples.

Customer Service Representative

Sephora
03.2018 - 02.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Sales Associate

New York And Company
06.2014 - 08.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Bellaire High School
Bellaire, OH
05.2012

Skills

  • Web-Based Scheduling
  • Confidential Data Protection
  • Communications and Media
  • Interview Techniques
  • Multi-Line Telephone Operation
  • Active Listening
  • POS Systems Expertise
  • Typing Proficiency
  • Microsoft PowerPoint
  • Teamwork and Collaboration

Timeline

Telephone Research Interviewer

Dynata Global
04.2022 - 06.2023

Customer Service Representative

Sephora
03.2018 - 02.2020

Sales Associate

New York And Company
06.2014 - 08.2017

High School Diploma -

Bellaire High School

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Helen Johnson