Helen Johnson
Gilbert,AZ
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged my attention to detail and strong customer service skills at Microchip to train technicians and implement eco-friendly solutions. My leadership at Salvation Army Family Store further honed my multitasking abilities, driving quality control and product inspections to new heights.
Overview
18
18
years of professional experience
Work History
Technician II- Product/Test
Microchip
10.2020 - Current
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Optimized system performance thorough testing and analysis.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Promoted sustainability, recommending and implementing eco-friendly technical practices and solutions.
Store Manager
Salvation Army Family Store
06.2014 - 11.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Conoco Gas Station
01.2007 - 06.2014
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
High School Diploma -
Metropolitan Tech
Kansas City, MO06-1998
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Quality Control
- Product Inspections
Languages
English
Full Professional
Timeline
Technician II- Product/Test
Microchip
10.2020 - Current
Store Manager
Salvation Army Family Store
06.2014 - 11.2019
Assistant Store Manager
Conoco Gas Station
01.2007 - 06.2014
High School Diploma -
Metropolitan Tech
Similar Profiles
Evan GenuiseEvan Genuise
Engineer II - Embedded Solutions at MicrochipEngineer II - Embedded Solutions at Microchip
Amandeep Singh TalwarAmandeep Singh Talwar
Technical Publications Manager at MicrochipTechnical Publications Manager at Microchip
CORDAROW MACKCORDAROW MACK
Production Specialist at MicrochipProduction Specialist at Microchip