Helen Johnson
Fredericksburg,VA
Summary
Talented floor manager driven to optimize procedures and maximize team performance with exceptional leadership and problem-solving abilities. Excellent communicator and strategic planner with adaptable approach. Bringing expertise and several years' experience. Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Floor Manager
Lillian Vernon
Virginia Beach, VA
06.1988 - 01.1990
- Coordinated and supervised the daily operations of a warehouse floor, ensuring efficiency and accuracy of all tasks.
- Inspected products for defects before shipment to customers or vendors.
- Provided coaching and feedback to employees on their performance throughout their shift.
- Ensured compliance with all company policies regarding workplace safety and health regulations.
- Maintained a safe working environment by adhering to safety protocols and procedures.
- Facilitated cross-functional communication between departments within the warehouse facility.
- Assisted upper management in developing short-term plans for meeting departmental objectives.
Sous Chef
Staff NCO Club U.S. Marine Corps
Virginia Beach, VA
05.1984 - 01.1987
- Complied with all health department regulations regarding proper food handling methods.
- Collaborated with Executive Chef to create innovative dishes for special events.
- Ensured food preparation and presentation met high standards of quality and sanitation.
- Assisted in menu development and recipe testing.
- Supervised cooks and other kitchen personnel during meal services.
- Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
- Directed staff in restaurant kitchen and field to maintain department objectives, standards, guidelines and budget.
- Conducted frequent line checks to keep food at proper temperatures in holding zones.
Assistant to the Head Chef
Cavalier Yacht & Golf Club
Virginia Beach, VA
09.1980 - 11.1981
- Prepared ingredients for cooking, including washing, peeling, cutting and storing food items.
- Assisted the Head Chef with menu planning and food preparation for daily service.
- Monitored stock levels of food supplies, placing orders as needed.
- Collaborated with other departments such as front-of-house staff to ensure smooth operations during peak hours.
- Assisted in developing cost effective menus using local produce where possible.
- Managed a team of cooks during busy periods, delegating tasks accordingly.
- Conducted regular taste tests for quality control purposes.
- Organized workstations with necessary items to ensure efficient service.
- Inspected finished plates before they were served to customers.
- Participated in staff training sessions related to health and safety procedures in the kitchen environment.
Education
Associate of Applied Science - Hospitality
Tidewater Community College
Norfolk, VA05-1963
High School Diploma -
White Oak High School
Jacksonville, NC05-1963
Skills
- Inventory management
- Quality control
- Workplace safety
- Team leadership
- Cross-functional communication
- Staff training
- Operational efficiency
- Customer service
- Menu development
- Time management
- Food handling
- Floor management
- Verbal and written communication
- Complex Problem-solving
- Multitasking Abilities
- Task prioritization
- Team training and development
- Customer relations
- Team building
- Organizational skills
- Time management abilities
Affiliations
- I love to work in the yard
- occasionally I enjoy crochet / knitting projects
- i love working in my kitchen creating amazing food
Accomplishments
- I am the 1st recipient of the Helen Johnson community service award. This award was established in my honor for volunteering 22 years of service to my neighborhood/community. In various roles I have been a leader and served on the HOA Board as Vice President & held the Chair position of all of the community committees at various times.
Certification
- I hold a Master Certification from Wilton. I have taught several people over years how to decorate cakes, cupcakes, other desserts and foods.
Personal Summary
- While working full time the majority of my adult life, I also held the most important role as the CEO of the household and raised three amazing kids with my husband of 42 years. The organization, concentration and multitasking to usher three individuals into adulthood combined with uprooting and traveling around the world with orders of the Marine Corps have provided me with the discipline needed to be the very best employee selected for this role.
References
References available upon request.
Timeline
Floor Manager
Lillian Vernon
06.1988 - 01.1990
Sous Chef
Staff NCO Club U.S. Marine Corps
05.1984 - 01.1987
Assistant to the Head Chef
Cavalier Yacht & Golf Club
09.1980 - 11.1981
Associate of Applied Science - Hospitality
Tidewater Community College
High School Diploma -
White Oak High School
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