Helen Johnson Reyes
Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Marco's Pizza
07.2023 - 01.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Information Specialist
Discover Lake Lanier
07.2023 - 11.2023
- Getting involved in various large events such as; Lake Lanier Boat Show, Petit le Mann Race, Car shows around various towns, and weekly farmer markets
- Community service and attending board meetings in regards to town activity and progress within the county
- Picking up and dropping brochures off at different Welcome Centers, and reaching out to them via email, phone, or through networking
- Putting events on our facebook, our website, and in our brochure rack
- Stocking and refilling our gift shop and cashing out checks for boss
- Getting mail and performing tasks as needed.
- Assisted patrons with complex research inquiries, providing expert guidance and personalized support throughout the process.
- Prepared reports by collecting, analyzing, and summarizing information.
Visitor Services Associate
Atlanta Botanical Garden
02.2023 - 07.2023
- Directing customers to the garden and maintain cleanliness within the company
- Selling gift shop merchandise and getting commissions, in addition to membership sales too
- Cleaning bathrooms, floors, office areas, and organizing as needed
- Closing and opening the garden and assuring taking head count of customers
- Building relationships with regulars and learning more about the environment, answering questions
- Phone calls and emailing people, attending events and keeping decorum.
- Assisted in the development of new visitor programs, leading to increased attendance and positive feedback from guests.
- Monitored gallery spaces for safety and cleanliness, maintaining an inviting atmosphere for visitors.
- Provided personalized assistance to visitors with special needs or requests, fostering a welcoming environment for all guests.
- Supervised volunteers during special events, coordinating tasks efficiently to ensure seamless execution of event logistics.
Cashier/Customer Service Representative
Walmart
09.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier Team Lead
Kroger
04.2022 - 08.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Bakery Clerk
Publix
09.2021 - 12.2021
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
Publix bagger
Publix
01.2020 - 04.2021
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Maintained customer satisfaction by assisting with carrying out goods.
- Returned unwanted merchandise and retrieved specially requested products.
- Assisted with backroom duties by unloading deliveries and stocking shelves.
- Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
- Contributed to positive work culture through effective communication and collaboration with coworkers.
Education
Associate of Science - Physics
Georgia State University
Atlanta, GA05.2028
High School Diploma -
Mountain Education Center School
Gainesville, GA06.2023
Skills
- Customer service
- Communication skills
- Bakery
- Cash handling
- Serving
- Food Service
- Cashiering
- Math
- Public Speaking
- Basic Math
- Organizational Skills
- Tutoring
- English
- Phone etiquette
- Sales
- Stocking
- POS
- Guest services
- Microsoft Outlook
- Typing
- SEO
- Microsoft Office
- Microsoft Excel
- Computer skills
- Delivery driver experience
- Data entry
- Research
- WordPress
- Social Media Management
- Positive Attitude
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Dependable and reliable
- Punctual
- Regulatory Compliance
- Database Administration
- Research proficiency
- Records Maintenance
- Security awareness
- Call Answering and Routing
Relocation Locations
- Flowery Branch, GA
- Oakwood, GA
- Braselton, GA
Assessments
- Customer service, Proficient, 08/01/22, Identifying and resolving common customer issues
- Business math, Proficient, 08/01/22, Using basic math to solve problems in a business context
- Food safety, Proficient, 08/01/22, Knowledge of proper food and equipment handling safety measures
- Customer focus & orientation, Proficient, 08/01/22, Responding to customer situations with sensitivity
- Retail customer service, Proficient, 08/01/22, Responding to customer situations in a retail setting
Timeline
Delivery Driver
Marco's Pizza
07.2023 - 01.2024
Information Specialist
Discover Lake Lanier
07.2023 - 11.2023
Visitor Services Associate
Atlanta Botanical Garden
02.2023 - 07.2023
Cashier/Customer Service Representative
Walmart
09.2022 - 01.2023
Cashier Team Lead
Kroger
04.2022 - 08.2022
Bakery Clerk
Publix
09.2021 - 12.2021
Publix bagger
Publix
01.2020 - 04.2021
Associate of Science - Physics
Georgia State University
High School Diploma -
Mountain Education Center School
Similar Profiles
Mark WuwertMark Wuwert
Insider at Marco's PizzaInsider at Marco's Pizza
ADRIANA MILLERADRIANA MILLER
Insider at Marco's PizzaInsider at Marco's Pizza
Kimberly GrahamKimberly Graham
Pizza Maker at Marco's PizzaPizza Maker at Marco's Pizza
Braylen ThompsonBraylen Thompson
Pizza Maker at Marco's PizzaPizza Maker at Marco's Pizza
Frederick FinkleaFrederick Finklea
Delivery Driver Supervisor/Delivery Truck Driver at Glazer's DistributorsDelivery Driver Supervisor/Delivery Truck Driver at Glazer's Distributors