Helen Khan
Waldorf,Maryland
Summary
Dynamic and results-driven Hearing Aid Manager with a proven track record at Costco, enhancing customer satisfaction through exceptional service. Skilled in sales techniques, fitting and dispensing hearing aids and documentation.
Overview
31
31
years of professional experience
Work History
Hearing Aid Manager/Dispensing Audiologist
Costco
07.2006 - 01.2023
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducted comprehensive hearing assessments to determine patient needs for hearing aids.
- Custom-fitted and programmed hearing aids, enhancing patient satisfaction and auditory experience.
- Educated clients on hearing aid usage and maintenance, improving user compliance and device effectiveness.
- Trained new audiology staff on operational procedures and customer service standards, ensuring team competency.
- Oversaw inventory management of hearing aids and accessories, maintaining optimal stock levels for service continuity.
- Educated patients on proper hearing aid care and maintenance, prolonging device lifespan and functionality.
- Maximized clinical efficiency by maintaining organized records of patient progress notes, diagnostic results, and recommended treatments plans.
- Stayed up-to-date on industry advancements through continuing education and professional development opportunities.
- Maintained strict adherence to industry regulations, ensuring patient safety and confidentiality in all aspects of audiological care.
- Conducted comprehensive audiometric evaluations for accurate diagnosis and treatment planning.
- Improved patient satisfaction by providing personalized hearing aid fittings and adjustments.
- Achieved high patient satisfaction rates through empathetic listening, clear communication, and ongoing support throughout the treatment process.
- Utilized advanced diagnostic equipment to accurately assess and treat various auditory disorders.
- Demonstrated proficiency in using specialized software programs for programming digital hearing aids according to patient needs.
- Trained new staff members in audiology best practices, ensuring a high standard of care across the clinic team.
- Measured hearing acuity and identified type and degree of hearing loss for patients by performing pure tone audiometry and speech audiometry.
- Performed comprehensive audiological evaluations for Standard Threshold Shift to determine work-related hearing loss or otherwise.
- Recommended and fitted assistive listening devices and protection devices to improve hearing.
- Took ear impressions and molds, ordered instruments, and fitted devices, making adjustments for comfort and optimal functionality.
- Counseled patients to discuss hearing loss concerns and candidacy for personal amplification devices, hearing aids, and amplifiers.
- Promoted, sold and fit hearing aids and accessories, boosting overall sales to over S1,000,000 per year
- Created variety of custom ear mold products for patients.
- Planned individually designed treatment programs to restore more seamless communication and improve hearing.
- Used medical computer-based patient record system to input daily statistics and place orders.
Clinical Audiologist
Mendelson Group
02.2003 - 07.2006
- Conducted comprehensive audiological assessments to diagnose hearing disorders.
- Educated patients on hearing loss management and device usage strategies.
- Collaborated with healthcare professionals to optimize patient care and outcomes.
- Ensured adherence to industry standards by performing regular equipment calibration checks and maintaining accurate records.
- Enhanced patient satisfaction through the provision of high-quality hearing aid fittings and adjustments.
- Maintained up-to-date knowledge on industry advancements by attending continuing education courses and regularly reviewing relevant research publications.
- Conducted newborn hearing screenings, contributing to early identification of hearing loss and timely intervention services.
- Improved patient outcomes by conducting comprehensive audiological evaluations and recommending appropriate treatment plans.
- Assessed integrity of auditory system by performing auditory brainstem response audiometry and electrocochleography.
- Promoted, sold and fit hearing aids and accessories, boosting overall sales 93%.
- Used ENG and VNG tests to evaluate vestibular systems.
- Collaborated with primary care physicians and otolaryngologists to initiate mutually beneficial referral programs.
- Measured hearing acuity and identified type and degree of hearing loss for patients by performing pure tone audiometry, speech audiometry and immittance audiometry testing.
- Took ear impressions and molds, ordered instruments, and fitted devices, making adjustments for comfort and optimal functionality.
- Counseled patients to discuss hearing loss concerns and candidacy for personal amplification devices, hearing aids, and amplifiers.
- Created variety of custom ear mold products for patients.
- Used medical computer-based patient record system to input daily statistics and place orders.
Clinical Audiologist
Saint Elizabeth Hospital
09.1991 - 01.2003
- Analyzed patient data to refine diagnostic protocols and ensure accuracy in results.
- Established strong relationships with referring physicians, ensuring seamless coordination of care for shared patients.
- Collaborated with multidisciplinary teams to provide comprehensive care for patients with complex communication needs.
- Mentored audiology students during clinical rotations, providing guidance on best practices and professional development opportunities.
- Promoted and fit hearing aids and accessories.
- Conducted comprehensive audiological assessments to diagnose hearing disorders.
- Developed personalized treatment plans utilizing advanced audiometric techniques.
- Collaborated with healthcare professionals to optimize patient care and outcomes.
- Mentored junior audiologists in best practices and clinical procedures.
- Ensured adherence to industry standards by performing regular equipment calibration checks and maintaining accurate records.
- Enhanced patient satisfaction through the provision of high-quality hearing aid fittings and adjustments.
- Maintained up-to-date knowledge on industry advancements by attending continuing education courses and regularly reviewing relevant research publications.
- Developed customized aural rehabilitation programs to support patients in achieving their communication goals post-hearing aid fitting.
- Collaborated with primary care physicians and otolaryngologists to initiate mutually beneficial referral programs.
- Measured hearing acuity and identified type and degree of hearing loss for patients by performing pure tone audiometry, speech audiometry and immittance audiometry testing.
- Performed comprehensive audiological evaluations for Standard Threshold Shift to determine work-related hearing loss or otherwise.
- Recommended and fitted assistive listening devices and protection devices to improve hearing.
- Took ear impressions and molds, ordered instruments, and fitted devices, making adjustments for comfort and optimal functionality.
- Used medical computer-based patient record system to input daily statistics and place orders.
Education
Master of Science - Audiology
Howard University
Washington, District of Columbia, DC05-1990
Bachelor of Science - Communication Science's
Howard University
Washington, District of Columbia, DC05-1988
Skills
- Customer service
- Verbal and written communication
- Documentation and reporting
- Sales techniques
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Excellent communication
- Professional and courteous
- Decision-making
Affiliations
American Speech, Language, Hearing Association
American Academy of Audiology
Timeline
Hearing Aid Manager/Dispensing Audiologist
Costco
07.2006 - 01.2023
Clinical Audiologist
Mendelson Group
02.2003 - 07.2006
Clinical Audiologist
Saint Elizabeth Hospital
09.1991 - 01.2003
Master of Science - Audiology
Howard University
Bachelor of Science - Communication Science's
Howard University