DAWN MAHONEY
Phoenix,AZ
Summary
Versatile data and administrative professional with extensive experience in high-volume data review, record validation, and quality assurance. Proven ability to maintain strict information integrity, manage priorities effectively, and ensure regulatory compliance across diverse digital systems and databases
Overview
27
27
years of professional experience
Work History
AI Data Contributor
CrowdGen by Appen, and One Forma
Phoenix, AZ
01.2020 - Current
- Label, categorize, and validate data (text, image, audio, and video) to train machine learning models.
- Performed bounding box annotation, image quality review and search evaluation tasks with a consistent record of high accuracy.
- Completed complex annotation, labeling, and data collection tasks supporting global AI model training.
Search Quality Rater
Welocalize
Phoenix, AZ
04.2022 - 02.2026
- Evaluate search results and web content for quality, relevance, accuracy, and usefulness based on detailed project guidelines.
- Analyze nuanced user intent and apply Needs Met and Page Quality criteria while maintaining consistent objective judgment.
- Provide structured feedback to enhance search quality and user experience.
- Conduct research to verify content credibility and identify misinformation.
- Maintain high accuracy and consistency across large volumes of rating tasks.
Transcriber
Focus Forward, Rev, Transcribe Me, and Crowd Surf.
Phoenix, AZ
01.2020 - 01.2023
- Transcribed audio recordings with high accuracy and attention to detail.
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
- Increased client satisfaction by providing timely and accurate transcriptions for various industries.
Customer Support
Wayfair.com, Amazon, Teletech/Weight Watchers, and U-Haul
Phoenix, AZ
01.2015 - 01.2021
- Delivered exceptional service to customers addressing post-order inquiries including returns, replacements, refunds, delivery status, and back-order issues via phone, chat and emails.
- Resolved customer concerns professionally while maintaining service quality and efficiency.
- Achieved seamless navigation of diverse software applications and technologies, enhancing workflow efficiency.
Closing & Funding Roles
American Sterling Bank, American Brokers Conduit, AEGIS Wholesale, Flagstar Bank
Phoenix, AZ
01.1999 - 01.2015
- Prepared and shipped closing funding packages, collaborating with title companies and investors to ensure timely transactions.
- Reviewed documents for accuracy and monitored lock expiration while clearing conditions and providing brokers with status updates and policy guidance.
Education
High School Diploma -
Martin Luther H.S.
Maspeth, NYSkills
- Data annotation
- Bounding boxes
- Video annotation
- Speech recognition
- AI Training Support
- Search Quality Rating
- Misinformation analysis
- Data collection methods
- Quality assurance
Timeline
Search Quality Rater
Welocalize
04.2022 - 02.2026
AI Data Contributor
CrowdGen by Appen, and One Forma
01.2020 - Current
Transcriber
Focus Forward, Rev, Transcribe Me, and Crowd Surf.
01.2020 - 01.2023
Customer Support
Wayfair.com, Amazon, Teletech/Weight Watchers, and U-Haul
01.2015 - 01.2021
Closing & Funding Roles
American Sterling Bank, American Brokers Conduit, AEGIS Wholesale, Flagstar Bank
01.1999 - 01.2015
High School Diploma -
Martin Luther H.S.