Helen King
CHARLOTTE,NC
Summary
Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper and multitasker.
Overview
29
29
years of professional experience
Work History
Teacher's Assistant
Thinking Kids
TAVARES, United States
07.2020 - 05.2022
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper and crayons.
- Worked with lead teacher to monitor class schedule and take attendance.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Supported student learning objectives through personalized and small group assistance.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Assisted lead teachers with lesson plan creation and materials development .
Sr. Administrative Assistance
SOUTH CAROLINA STATE UNIVERSITY
Orangeburg, SC
07.2017 - 07.2020
- Performed routine office management and maintenance of files, supplies, and communications, equipment, inventory, forms, office and inter-office matters
- Provided administrative support of Associate Provost
- Managed all aspects of University's online student registration and program
- Coordinated and arranged meetings, special events and travel arrangements
- Assisted in budget and control activities.
- Led projects and analyzed data to identify opportunities for improvement
- Handled 85 calls per day to address customer inquiries and concerns
Assistant Store Manager
AT&T
Barnwell, SC
11.2011 - 06.2015
- Successfully and continually meet sales goals 200%-400% each and every month
- Consulted with customers to evaluate needs and determine best options
- Handle all administrative aspects of sale including: completing customer contracts, opening, closing accounts, warranties, and pulling products from inventory
- Accepting customer payments and filing completed orders
- Set up payment arrangements
- Updated and maintained customer information data
- Ensured all escalated customers complaints were resolved.
Customer Service Supervisor
AT&T
Denmark, South Carolina
05.2004 - 10.2011
- Managed production and customer experience by auditing recorded calls, monitoring live calls, performing side by side coaching sessions, role playing along with other training and development techniques to constantly support front line team members and provide them with clear guidelines and expectations
- Lead team of 20-25 sales/customer services representatives
- Tracked performance metrics and results by generating reports
- Handled and approved billing adjustments.
- Established and updated work schedules to account for changing staff levels and expected workloads
- Resolved account issues to build rapport and relationships with clients
- Coached team members to deliver hospitable, professional service while adhering to set service models
Fraud Prevention Specialist
SunTrust
White Plains, NY
08.1994 - 09.2007
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Investigated cases of insurance and credit card fraud, which involved upwards of $10,000 per case.
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
UPSALA COLLEGE
South Carolina03.2006
Skills
- Microsoft Office Applications
- Microsoft Teams
- Operating Systems (Windows 95/98
- 200 and 2003, Windows NT 40)
- Effective Communication and Interpersonal skills
- Customer Service
- Inventory Maintenance
- Administrative Skills
- Google Voice/Text
- Computer Networking
- Calendar Management
- Microsoft Outlook
- Employee Orientation
- Microsoft SharePoint
- Office Management
- Technical Support
- Help Desk
- Microsoft Windows Server
- Public Safety
Timeline
Teacher's Assistant
Thinking Kids
07.2020 - 05.2022
Sr. Administrative Assistance
SOUTH CAROLINA STATE UNIVERSITY
07.2017 - 07.2020
Assistant Store Manager
AT&T
11.2011 - 06.2015
Customer Service Supervisor
AT&T
05.2004 - 10.2011
Fraud Prevention Specialist
SunTrust
08.1994 - 09.2007
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
UPSALA COLLEGE
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