Summary
Overview
Work History
Education
Skills
Timeline
Generic

Helen King

Columbia,MD

Summary

Maintaining knowledge of operations pertaining to business of the day routines.
Clean areas for customers
prepare areas for clients services
maintaining proper attire
making sure all personal are in place daily
maintain proper work schedule to support clients


Answered phones in a timely manner with specific greeting
Take initiative to do more than what is needed to stay on track and make sure operations run smoothly and accurately daily

Overview

37
37
years of professional experience

Work History

Master Stylist

Hilites Salon
Fulton, Maryland
10.2017 - Current
  • Cut, colored and styled clients’ hair with precision and expertise.
  • Offered color swatches to help clients choose desired hair color.
  • Expanded client base by [20] % through direct referrals.
  • Escorted guests to and from treatment rooms.
  • Cleaned, maintained and sterilized tools.
  • Completed safety training and certifications.
  • Advised customers on proper treatment of dry and damaged hair.
  • Introduced salon to alternative hair therapies involving natural herbs.
  • Assessed customer needs and gave advice about hair style and color options.
  • Sold and promoted hair care products and cosmetics.
  • Updated customer information records to track services provided.
  • Educated clients about products and self-maintenance for healthy hair.
  • Cleaned and maintained the entire salon.
  • Resolved guest complaints in a timely, efficient manner.
  • Accumulate [10] + clients weekly through one-on-one salon service.
  • Permed, relaxed and bleached hair.
  • Used various hair cutting tools including scissors, trimmers, clippers, razors and brushes.
  • Offered wet styling, thermal styling, permanent waving and hair relaxing services.

Stylist Manager

Haircuttery Salon
Ellicott City, Marryland
08.2010 - 12.2016
  • Cut, colored and styled clients’ hair with precision and expertise.
  • Expanded client base by [Number] % through direct referrals.
  • Styled hair for large events such as annual fashion shows and special hair expos.
  • Completed safety training and certifications.
  • Advised customers on proper treatment of dry and damaged hair.
  • Assessed customer needs and gave advice about hair style and color options.
  • Updated customer information records to track services provided.
  • Sold and promoted hair care products and cosmetics.
  • Educated clients about products and self-maintenance for healthy hair.
  • Counted and documented opening and closing cash amounts daily.
  • Cleaned and maintained the entire salon.
  • Serviced high-profile clients with intricate coloring and highlighting techniques.
  • Maintained a regular client list of up to [Number] customers.
  • Resolved guest complaints in a timely, efficient manner.
  • Accumulated [Number] + clients weekly through one-on-one salon service.
  • Consistently received positive performance reviews from guests.
  • Reviewed weekly inventory charts and recorded facility needs.
  • Distributed business cards outside of the salon to generate new business.
  • Permed, relaxed and bleached hair.
  • Increased annual revenue for [Number] consecutive years.
  • Used various hair cutting tools including scissors, trimmers, clippers, razors and brushes.
  • Offered wet styling, thermal styling, permanent waving and hair relaxing services.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Established a strong relationship with client base to generate long term business.
  • Performed in-home services for elderly clients unable to travel to the salon.
  • Offered clients a catalog showcasing hair style options.

Stylist Manager

Mastercuts Salon
Hanover , Maryland
08.2007 - 08.2010
  • Established a strong relationship with client base to generate long term business.
  • Maintained a seasonal snip chart and updated a company-based tracking document to record all solid color approvals.
  • Offered wet styling, thermal styling, permanent waving and hair relaxing services.
  • Used various hair cutting tools including scissors, trimmers, clippers, razors and brushes.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Educated customers on product uses and benefits.
  • Increased annual revenue for [Number] consecutive years.
  • Permed, relaxed and bleached hair.
  • Reviewed weekly inventory charts and recorded facility needs.
  • Consistently received positive performance reviews from guests.
  • Distributed business cards outside of the salon to generate new business.
  • Accumulated [Number] + clients weekly through one-on-one salon service.
  • Resolved guest complaints in a timely, efficient manner.
  • Maintained a regular client list of up to [Number] customers.
  • Cleaned and maintained the entire salon.
  • Counted and documented opening and closing cash amounts daily.
  • Educated clients about products and self-maintenance for healthy hair.
  • Updated customer information records to track services provided.
  • Sold and promoted hair care products and cosmetics.
  • Assessed customer needs and gave advice about hair style and color options.
  • Introduced salon to alternative hair therapies involving natural herbs.
  • Advised customers on proper treatment of dry and damaged hair.
  • Weighed lab samples and pigments to achieve proper color.
  • Completed safety training and certifications.
  • Cleaned, maintained and sterilized tools.
  • Escorted guests to and from treatment rooms.
  • Styled hair for large events such as annual fashion shows and special hair expos.
  • Expanded client base by [Number] % through direct referrals.
  • Offered color swatches to help clients choose desired hair color.
  • Shampooed, conditioned and rinsed guests’ hair using salon-exclusive products.
  • Cut, colored and styled clients’ hair with precision and expertise.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Provided accurate, specific and timely performance feedback for CSRs.
  • Identified individual development needs with appropriate training.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Adhered to all confidentiality requirements at all times.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Maintained accurate records of past due customer account activity.
  • Managed work flow to exceed quality service goals.
  • Trained staff on operating procedures and company services.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Strong leader of customer support staff.
  • Fostered an environment which encouraged continual process improvements.

Medical Lab Technician and nurse

US Navy
San Diego, California
02.1987 - 02.1998
  • Solved unresolved customer issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Strong leader of customer support staff.
  • Trained staff on operating procedures and company services.
  • Provided accurate, specific and timely performance feedback for CSRs.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Managed work flow to exceed quality service goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Devised and published metrics to measure the organization's success in delivering world class customer service.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Identified individual development needs with appropriate training.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Adhered to all confidentiality requirements at all times.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Cross-trained and backed up other customer service managers.
  • Accurately read, understood, and carried out written instructions.
  • Maintained compliance with company standards to perform all maintenance activities.
  • Performed basic machine set up.
  • Attended monthly safety meetings to ensure machine operation safety.
  • Followed company procedures to maintain work environment in a neat and orderly condition.
  • Performed routine preventive maintenance to ensure that building systems operated efficiently.
  • Promoted shop safety by working in a safe manner.
  • Collaborated with [teams/departments] to ensure smooth work flow and efficient organization operations.
  • Provided outstanding customer service.
  • Maintained positive relationships with all customers.
  • Followed standards and procedures to maintain safe work environment.
  • Informed supervisors when machines needed major service.

Education

High School Diploma -

Bamberg-Ehrhardt High School
Bamberg, SC
1981

Bachelor of Science - Chemistry [major] Biology [minor]

Benedict College
Columbia S.C.
1985

Skills

  • Good communication skills
  • Fast learner
  • Basic computer skills
  • Shop math
  • Strong initiative
  • Strong team player
  • Strong written and verbal communication skills
  • General math skills
  • Good judgment
  • Good multitasker
  • Technical school training
  • Supervisory experience
  • Project management skills

Timeline

Master Stylist

Hilites Salon
10.2017 - Current

Stylist Manager

Haircuttery Salon
08.2010 - 12.2016

Stylist Manager

Mastercuts Salon
08.2007 - 08.2010

Medical Lab Technician and nurse

US Navy
02.1987 - 02.1998

High School Diploma -

Bamberg-Ehrhardt High School

Bachelor of Science - Chemistry [major] Biology [minor]

Benedict College

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Helen King